The price was right - but bring a mat to supplement the mattress. I was told this hotel was originally built to house Soviet visitors decades ago, and some things seemed to fit that description. The staff was very friendly and eager to please, which makes up for a lot of other shortcomings.

this is across all departments The service staff are trying exceptionally Hard , I can Only assume that the Shangri-La have bigger and better plans for this site as the Location is exceptional, It is very close to the famous show "Impressions of Westlake" the site itself is Perfect located on a Hill sloping towards the Lake itself. Its off... More

There in May for two nights at a conference and VERY disappointed. Having stayed in a number of Shangri La hotels in Asia, this place has clearly been allowed to be the chain's problem child. Arrival was poor, the receptionist uninterested and the reception (I used the older East Wing) was tiered and tatty, with forlorn looking sofas. I upgraded... More

We really wanted to love our experience. We had just recently come from the Shangri-La in KL and URBN Hotel in Shanghai so had a high level of expectation. It truly is depressing. We arrived at the East gate and check-in, and inmediately felt everything looked a bit dated but nothing terrible. We checked in and were upgraded to a... More

A friend recommended this hotel as I wanted to watch the "Impression of Westlake". The hotel is located next to the Westlake. You can walk back after the show, instead of rushing for taxi with the huge crowd. The hotel has a classic structure, clean and comfortable. My Lakeview room on the 5th floor has the spectacular view of the... More

The Shangri-La in Hangzhou enjoys a great location, right across the street from the lake with easy access to walking paths. The hotel is fine, but not up to usual Shangri-La standards. The rooms are a little tired, the breakfast was so/so and the reservation desk spoke little English. But for a night or two in Hangzhou, the location can't... More

This is not a downtown location for typical business travel, but certainly the best location to walk to the West Lake. If you will have some free time in Hangzhou during nice weather you should consider to stay here. And while this is a Shangri-La property, it does not especially look like it in the lobbies of either wing which... More

Checked in today and realised that the rooms were "bath tubs only". Not the best start because we have old folks in our group and there is no way they can safely get into and get out of (especially when the tub is wet after a shower) the bathtub. Try Four Seasons... its spanking new and the service is brilliant!

We (my wife and me)are coming to the Shangri La Hangzhou regulary since 1995, checked in at least hundred times! It was always as coming home. But since last year, it is not as before. But this time, when we stayed 12 nights in March 2012 (we book always Horizon Club) we have been totally shocked, because it was not... More