Been to Hangzhou many times and this is the first time staying at JW. Arrived late and checked into a room (again!) next to a construction site, still excavating in the late evenings. Front desk immediately got me another room with an upgrade. Hotel is only 20 minutes walking distance from West Lake, if that is where you want to... More

Though many of the facilities are shared between this hotel and the Courtyard brand next door, the rooms are a step up. I normally stay next door but, this time they were fully booked. So to the JW I went and it was a nice surprise to see the improvement in the room quality. Don't get me wrong the Courtyard... More

Wow! What a great hotel. Stayed here for 3 nights recently on a business trip. The place is located in the downtown area, not on West Lake (for some, this would be considered an inconvenience, but for me, it was great since I was able to avoid the worst of the traffic associated with the lake). My room was definitely... More

This is the first hotel that I stayed at while traveling internationally, and I was so impressed with the room amenities, cleaniness, and staff. Stayed on higher floor facing the lake. Even though tipping is not expected in Shanghai, I could not help but tip Ben, who went way above and beyond to help us find our way. Would not... More

I stayed here a few days ago & also booked a meeting room on the 3rd floor for meetings. All the hotel staff I met are well-trained. The staff at the ground floor restaurant are willing to engage me in a conversation to make the dining experience more pleasant. On one occasion, one staff even remembered what I ordered for... More

Arranged an airport pick up by the hotel as I was arriving late. All went very smoothly and it was nice to be met and whisked away after a long flight. The hotel was very nice in every resepct. probably my only comment was that given I had booked an executive level room. i had to ask if there was... More

This is a sharp, new hotel - our room was well appointed with a floor to ceiling window providing maximum daylight. The downtown location makes it an excellent base for business. There's a well appointed and helpful business center. At this time there's plenty of building and road construction nearby, however we did not experience any noise problems. Service was... More

Having done 3 trips to Hangzhou in 3 months, I'm very disappointed in the staff of the executive lounge. To be asked what my room number is each morning/evening instead of being greeted with "Hello Ms. X, what can we get you?" is disappointing. I also had to leave the hotel a couple days to go to Shanghai and left... More

I know nowadays most top-quality hotels train their staff to remember their clients' names. But this is a huge hotel in China, and over Chinese New Year (when we visited), which is the peak season, there were lots of visitors. Friendly staff not only remembered our name, they went out of their way to make us feel welcomed and offer... More