A fact: In China, nowadays, expensive DOES NOT mean good.. Banyan Tree Hangzhou is just the perfect example. Terrible service, terrible food, located close to a Chinese Army base (military jets flying over), Well, there is probably just two ok things to say about Banyan Tree Hangzhou: the rooms, in terms of size and decoration (not the cleanness) and the... More

Banyan Tree Hangzhou gave me a very special experience for spending a weekend with my family in Hangzhou. Our room has been upgrade, which has a really beautiful view of the garden. However, the carpet has some stink on it. the TV is not big enough for the room. The trip to Xixi wetland is well organized with very good... More

Sad to say this "premier resort" chain is failing to live up to its promise in Hangzhou. All of the elements are in place and the "water village" theme is appropriate. The "jacuzzi villa" is beautiful inside and the self contained courtyard with hot tub is charming but.........attention to detail Is letting the overall experience down. No tea / coffee... More

This is my first bayan tree experience and I had a lot of expectations, the resort is located in thie wetland area and the whole park is still not finished yet, therefor it was not very easy to get there by taxi. The standard room we booked was huge, every room faces to the internal lake and it will be... More

Banyan Tree normally only builds resorts near top notch tourist attractions. We went to stay at this resort for a weekend because we trusted they must have selected a good spot. It turned out the hotel was beautiful but the city of Hangzhou and the Xixi Wetland were disappointing. Hangzhou must have the worst road traffic condition in China. All... More

A great property with excellent attention to detail. The staff treated me as if I had been there 50 times. We had some meetings with our team and the management attention and care was marvellous. Everyone genuinely looked after us and we all felt as VIP. The excellent lunch buffet was of higher quality than most top hotels in Shanghai.... More

This was my first stay at a Banyan Tree so anticipation was high. The hotel is quite impressive as you walk through the lobby and service was prompt and friendly. We also got an upgrade just for asking, which was appreciated. When we got taken to our room, I was not blown away as expected. For instance, there were footprints... More

What sets this hotel apart from the other 5 start hotels in Hangzhou is the service and team. From the warm hospitality and recommendations from the General Manager to the concierge and staff at the restaurant, everything was much more than expected. Thanks to the GM's recommendation, we stopped in a water village (Wuzhen) on the way back to Shanghai... More

Stayed here for three nights in a premier suite --- fabulous room, great service and a beautiful setting. Overall I have nothing bad to say - we had a slight mishap over train ticket bookings however this was immediately rectified otherwise our stay was perfect. Its a little far out from westlake but only 15 mins in a taxi as... More