I've stayed at this hotel many times over the past several years and have yet to be disappointed. The rooms are a really good size so you don't feel claustrophobic, and have always been clean and well maintained. The internet service is also reliable and reasonably fast. The food in the restaurants is alright, but certainly not the reason to... More

Normally stay at Shangri La but this was a welcome surprise, staff were excellent, sorted out train tickets for me. Rooms are good, food is fine a good place to get your head down while on business.

There are some things that are priceless and one of them is to check in to a SPG / Sheraton Property!!!! I stayed here for business and this is a great hotel. Staff are friendly despite their limited English skills. Breakfast is an awesoem spread and has stuff alike for both vegetarians and non vegetarians. There are pretty decent outside... More

I stayed in a king, non-smoking room in this hotel for 2 weeks while on a business trip. The room was very clean and comfortable. The room was very modern and spacious. I didn't feel cooped-up or cramped. There was a breakfast buffet that came with the room that was very good and the service in the restaurant area as... More

I had an early arrival (915am)due to my flight changes and I was accorded with a suite upgrade ready for my arrival, as a platinum member. The duty manager, Whiky, whom I spoke to the night before assured me that the hotel would do whatever it could to get me a room upon arrival, despite the high occupancy during my... More

stayed here sevaral times - handy for business in binjiang and xiaoshan, south of hangzhou centre. close enough to get to hangzhou city centre and west lake easily by car, but otherwise feels remote. Has all western mod cons and a great breakfast, served efficiently. next door is macdonalds and there is a bar ( "splash") across the road which... More

Room I got was not one of larger rooms but even this has plenty of space. Nice clean room all in good condition, no any kind of wearout. Service from hotel staff was excellent. Breakfast was good. Eating in hotel is a bit costly as it would expect from this kind international hotel, but there is alternatives nearby. At opposite... More

A good hotel to stay when you're working in Binjiang. Very confortable, spacious rooms with everything you need. The breakfast was very varies, the hot beverages however were not very good.

I often stay here because the hotel is close to my company's offices although about 20 mintues away from down town Hangzhou. The hotel is good and efficient. The staff speak adequate English, I often find my room upgraded, The restaurants both Western and Chinese are good although like every place I have every eaten in China desserts are lacking... More