The staff of hotel is friendly and speaks English very well. The facilities look like new and western style. The cleanliness of room is perfect and also the comfort is very good. The hotel is far, far from the west lake in Hangzhou, the traffic jam is terrible and also, is very difficulty find a taxi around 3pm and 8pm... More

Couldn't choose the hotel, as participated a conference that was held here. Room was excellent - clean, great batroom, great bed, great views. Service, as always in Asia, was polite, if you managed to get your message through. Very, very fast laundry service, got my shirts back in 30 min (!) Great ball rooms! More

I stayed in many 4 and 5 star hotels in Asia and Europe and this is one of the best hotel I ever stayed. It is a true 5 star deluxe hotel in all sense. The rooms are very big and great. The glass bathrooms are modern and big. Breakfast has a lot of choices. Most staffs speaks English and... More

The swimming pool is clean. Buffet breakfast has many varieties of food. My mom is a vegetarian but there were many choices for her. In the room, there were 2 toy fans and my girl liked the fans very much. We talked to Kevin of the front desk that we would like to have a screw to put the battery... More

We arrived in march 2011 early in the morning around 3 am, find the room actually a good interior, but unfortunately the air con come out as hot air even we set for 10 degree temperature !! after complain to the manager, he said that the whole hotel using central systems, and they do set it for hot air (heater... More

I stayed in this hotel recently on a business trip. No complaints with the quality of the hotel (think I was on the Executive floor) with a very grand bedroom and bathroom. Staff were very friendly and the cocktails were pretty good and the food was good, although I would recommend going into Hangzhou to eat. Only gripe would be... More

My first visit to this hotel was in March 2009. I was very hurried and only had a one night stay. Consequently, I left my Sonicare toothbrush in the hotel. I accepted that it was just gone. However, in early April I again stayed in this hotel, and to my surprise, they still had my toothbrush ($150 value), and returned... More

The new century grand hotel was perfect for our recent business trip. The rooms and facilities were clean, food was not spectacular but acceptable, the rate was perfect for business travel. The service and staff were amazing, I lost my luggage during this trip, and the concierge extraordinaire, Mr. Frankie Qu, actually did the impossible of tracking down my luggage... More

Beware this Hotel is a long way from Hangzhou attractions like Westlakes and location is not clear in sites like expedia. Promoted by the hotel as 30 mins away but took us longer on every occasion over 3 days. We booked a non smoking high floor suite for 3 adults, our son is 15. We got the 13th flloor (smoke... More