I booked this hotel for our 2 night stay in May 2012 based on Tripadviser reviews and our prior experience at Shangri-La hotels in Thailand. We were graciously & promptly met by hotel staff at the airport which made our arrival easy. Reception staff could not have been more welcoming. The property is drop-dead gorgeous! One off the most impressive... More

I stayed for business one night, and the location in the hi tech zone was very convienent. I would have come for leisure, it would have been too far from centre. Room was very nice and big, I was upgraded to their executive floor. The staff there was so friendly and atttentive. Food at the lobby coffee shop was very... More

Entering the Shangri-La is breathtakingly beautiful in an expansive lobby tastefully decorated. There are attendants everywhere to greet you and assist you in any way possible. I recommend you stay on the Horizon Club floor. Check-in is available in the Horizon Club Lounge complete with refreshments and snacks. Happy hour is available daily between 5 and 7 p.m. offering appetizers,... More

Breathtakingly beautiful hotel with a wonderful friendly welcoming atmosphere for their guests. We stayed in a standard room and while it was not as up market as the standard room in the previous hotel we had stayed in it certainly met all our needs. The buffet breakfast was something out of this world and was still being talked about days... More

We stayed one night after a long day of traveling from Shanghai and the Terra Cotta Warriors. We were blown over how beautiful this Hotel was! We stayed on the Club Level and were upgraded to a Suite!! Everything was perfect at this Hotel~wish we would of had more time here to enjoy the Lobby, Spa, Restaurants etc. The Staff... More

Wonderful hotel with charming staff and a gorgeous lobby lounge and bar that we struggled to leave! Everyone tried their utmost to make our stay welcoming and we had a lovely room and excellent shower/bathroom. The bed gave us the most restful sleep and was so welcoming after a busy day sightseeing. The buffet breakfast, lunch and evening meal were... More

We stayed that the Shangri-la for 2 nights early April. The hotel is not located within the walls of Xi'an city but it has great service from reception, house keeping to the restaurant staff. We have 2 small kids, ages 6 and 2 with us and after a long day of sight seeing, the kids were treated with great attention... More

We just spent a fantastic 3 days in Xi'an and enjoyed our stay at the Shangri-La Hotel. We are Australians who now live permanently in China, so we make a point to enjoy 5 star treatment when we travel. This is a lovely hotel facility. The staff are welcoming and provide outstanding service at all times. The rooms are very... More

wonderful property. the best chain i've ever stayed at. the hotels are consistently wonderful. i was in x'ian for three days. loved the hotel.