The Shangrila Hotels always guarantee a very reliable and acceptable standard. After many years of services, and in the fast changing faces of Xi'An (which has a mission to become an international metropolis), some aspects need serious attention to bring back excellence. Airport transfer, reception checking in and checking out, concierge are all excellent. Attention to detail is need to... More

We stayed here for 3 nights and were treated really well. The staff were always helpful, welcoming and friendly. The hotel was very busy but they took time to respond to our requests eg the power board in our room was not working when we arrived but it was fixed as soon as we reported a fault. The concierge organised... More

We went to Xi'an mostly to see the Terracotta army. Before we arrived i emailed the hotel to book a tour. And found that the pre arrival support was most excellent. So when we arrived i was comforted to know that everything was already taken care of. We tried the Thai and Buffet restaurant doing our 2 nights stay and... More

This hotel is very well placed in what is a huge city. The buffet is magnificent and we were given a complimentary drink on arrival. There is a Portuguese restaurant next door to the hotel which is excellent when you want a change of food.

The service is second to none throughout the hotel, from checking-in a little late due to a delayed flight, all the way to booking a fantastic tour guide for the Terracotta Army in a day's notice. The food is of a consistently high standard, and although there are western comforts, there is still the aura of being in authentic China.... More

So after staying in other Shangri-La properties we got a little spoiled. This one was more like a three star Best Western, but it was clean and comfortable for the one night that we needed it. Service was what you come to expect from the parent company. I was told it is the best hotel in X'ian.

Went to Xi'an to see the Tera Cotta army and stayed 2 nights. Hotel staff were very willing and helpful. Seemed to be some mix-up with pre-arranged babysitter for he evenings however. Duty manager did her best to resolve the issue. Definitely advise getting a room to face the "garden" (actually a golf driving range). The front of the hotel... More

Everything worked about the Shangri-La. Check in, ambience, English-speaking: all great. The rooms are beautifully appointed with lovely art pieces. Our room overlooked a driving range, so lots of green expanse. Which was good because the pollution was high and difficult to see the sky. The breakfast room was large and it was warm enough to enjoy breakfast on their... More

This hotel is a huge complex consisting of a tower for rooms, three lobby floor restaurants (very good), a spa, super sized gym and equally super sized pool. Easy check in with five people assisting us! Room comfortable with good sheets and pillows, good lighting and both a separate shower and bath tub in the bathroom. Bathroom on the small... More