547 Reviews 
Stay for an night and use their business centre to hold internal staff meetings..........all the staff are perfect and very well mannered could not help enough. The room was great and manage to sleep very well. I highly recommend this hotel to anyone.
Overall nothing bad to report, nice easy hotel for visiting the sites, good quality, but nothing special either. If you get a good rate it's worth considering. But, the Chinese restaurant is definitely worth a visit, a great experience, great food.
Greetings Global Noma d,
We thank you for your continuous support for SPG membership and appreciate you taking the time to review our hotel. All of us here are very happy to hear that you had a great stay and this is how it should feel at Sheraton.
Do stay with us again on your next business or leisure trip....
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I was in Sheraton Xi'an in March 2012 and I must tell that it was a perfect business hotel. I got upgraded to their premium category room. Rooms were nice and spacious. Very prompt and courteous staff. Lounge access was there with happy hours. Excellent choice of food and beverages. I was able to do all meetings in the lounge...
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Greetings Aditya_manaksia,
We thank you for staying with us, we are very pleased to learn that you had a great stay. Also, thank you for letting me know how impressed you were with the service you received - this is how you should feel warm and connected at Sheraton Xian Hotel. We are also very glad to know that you...
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I loved this hotel. The staff was so pleasant and helpful. The rooms were clean and comfortable. The breakfast was one of the best hotel breakfasts I've had. Xi'an was one of the highlights of my trip. A vacation to China is not complete without seeing the Terracotta Warriors and Sheraton Xi'an is the place to stay.
Greetings DaniR000,
We thank you for staying with us and taking the time to share your experience. We are indeed delighted to hear you had a fantastic time in Sheraton Xian Hotel.
We agree with you that our breakfast buffet does have a wide selection and we are glad to know that you had enjoyed the breakfast served.
Once again,...
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Fantastic service, bellboys raise the bar when in a rush time (and no taxis available) they offer to go with us in the bus to the train station. Congrats to Beckham and his colleagues :)
Greetings asueiro,
We thank you for staying with us and extremely delighted to hear you had a great experience - this is how you should feel warm and connected at Sheraton Xian Hotel. We are glad to know that our associate genuinely take care of you during your stay here and extended a generosity of spirit.
All of us here...
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We had a really poor bedroom with twin beds despite being told we had a king room. We were unable to access air conditioning, only heating was available. In a tiny room with warm external temperatures - we almost sweltered to death...!! The room was tiny and I would echo the lack of English around the hotel. Oddly, the buffet...
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Dear russell t,
I thank you very much for your review. We truly value your taking the time to share your experiences on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations.
Please allow me to sincerely apologise for the lapses that have occurred during your stay. You had understandably...
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Pricing is very cheap. This hotel is so old that it does not even have a shower. You have to stand in a bathtub and it's very small. In addition, the mildew smell is not pleasant. If you try open the windows, you will get bugs, mosquitos and pollutions ... I am glad that I was only there for 2...
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Dear 3musketeers24,
Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you.
We recently have undergone an extensive renovation on the...
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Staff are friendly but communication in English a big problem. Disappointing for standards usually would expect in a so called 5 star hotel and the SPG groups usual high standards of their hotel. All looks good in reception but the further you delve into the hotel the more disappointed you become. For instance the advertised swimming pool still is not...
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Dear gapthunt,
Greetings from Sheraton Xian Hotel. We thank you for staying with us but regret to note that our services and facilities did not live up to your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on...
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I consistently found all of the staff to be exceptionally friendly and accommodating during a stay of a little over a week. The rooms were comfortable and clean. The breakfast provided a wide variety of choices and was consistently of good quality. I had a birthday during my stay and the hotel sent a nice birthday cake to my room,...
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Greetings Thirdcoast
We thank you for the great feedback you have provided. It's always great to hear that our guests enjoy themselves during their stay and we hope that you had a wonderful birthday.
We look forward to welcoming you and your loved ones back to our hotel again soon. In the meantime, should there be any occasion where we...
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I stayed here from January 10-12, 2012 on business travel. The rooms need updating badly, especially the bathroom. Breakfast included, and had a wide varierty of different foods to choose from. This hotel was OK -- but not as nice as other Sheratons in China, like the Sheraton Changsha.
Greetings Jgrier5,
We thank you for the great feedback you have provided. Your honest feedback is important for us so we know exactly how we can improve for future experiences. Yes, I agree with you that our buffet breakfast is great with wide spread of varieties to choose from. Once again, thank you for your review and we look forward...
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