I understand that cities like Makkah and Madina people tend to avoid saying anything bad as they may feel that they may be disrespecting the holy citties but I think that it is the opposite. At the time of check in just a small effort is needed to make a big difference. For instance, instead of saying "passport please" you... More

very well place just 4/5 minutes walk to masjid nabawi in the center as soon you come out you are in center of shops and restaurants you enter masjid nabawi from gate no; 22 very comfortable hotel try to book suit which very good with kitchen sitting room and dining room two bath not much difference in price

The location of the hotel is good. However, it needs a lot of improvement to meet Inter-Continental standards. The hotel needs to be refurbished in all aspects. When the hotel provides WiFi, it should be of better speed and connectivity. I am a priority club member but there was no difference between me and other walk-in guests. Being in a... More

We arrived at the hotel at 11am. I had already put a request for an 11am early check-in. We were told that no rooms were available as the hotel was fully booked and that we would have to wait until 4pm. Our luggage was left outside sitting on the street and nothing was offered to us to make us comfortable.... More

* i would rate this a 3 star hotel at most. * service was good * hotel needs serious renovation * food was average * Location is good Being an ambassador member i got an upgrade to a suite (bedroom+living+dining+2 toilets). the suite was huge but very poor, old, and didn't feel clean. The windows are not sound insulated, i... More

I stayed in this hotel with my family for 2 days from 13.02.2013 till 15.02.2013.this was my first experience with Intercontinental in Madinah,I have had very bad experience with this hotel, since the service was very very poor comparing with other Intercontinental hotels or any 5* hotels ,,the bathroom room in my room (# 428) very very old not working... More

A clean and comfortable hotel near Masjid Al Nabwi. The holy mosque is hardly 250 meters away. Although the hotel rooms are very neat with comfortable beds, the hotel front office staff which is mostly Arabic speaking , lack courtesy. I requested them for a late check out but my request was turned down.

We recently stayed here (Room # 119 & # 123) and loved the warm and friendly team at the Front Office particularly the Bell Desk Team, Restaurant and even the kitchen staff that prepares the eggs of your choice during breakfast. Rooms are large and roomy with absolutely everything that you may desire. The only slight disappointment was the room... More

I stayed in this hotel with my wife during eid holidays in August 2012.this was my first experience with Intercontinental in Madinah,I have had very bad experience.service was very very poor,,in my bathroom there was no any cold water line both lines were supplying hot water one can imagine what happens when you take shower with only hot water.I comlained... More