I did my Haj (Pilgrimage) last year and this was the accommodation provided in Madinah. It's supposed to be a 5-star hotel. I'm not sure if the inferior service we got was due to the hotel itself or our Haj tour agent - cost cutting probably. Additional beds had been added to accommodate 4 persons in a 2-bedded room. The... More

Front desk not banned 24 hours, Room never got cleaned throughout my stay, Quite close to haram, Staffs are not helpful, Hotel is filthy, Bed sheets not changed from previous guest. Around the basin, toilet and shower fungus growing, Live exposed wire in room not child friendly List is endless.

Stayed here for 9 nights in March. Location is good, just a short walk to the haram with only one road to cross. Hotel itself is awkward to find for taxi drivers - firstly the name gets mixed up with another nearby hotel, and secondly the entrance is concealed and not very visable. Also a lack of staff at the... More

nice hotel....free WiFi.....the restaurants’ are very good...All the staff were very friendly. Near masjid Nabawi