Good staff at front desk but the concierge could be a bit more friendly

Good staff at front desk but the concierge could be a bit more friendly
After performing Hajj, we went to Medina for over a week and stayed in this lovely hotel. As expected, it was full with pilgrimages. We were given the VIP suites and they are great. Very specious room with good decor. Some of the VIP rooms also have their bathrooms outside the room, which is not very comfortable as one needs...
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travel agent booked this hotel as 5 star. the hotel building is very good but the interior is very old requiring painting and decoration, rooms are fitted with old tatty furniture, bed are very old, mattress was very soft as if the springs have completely gone, bathroom is fitted with old fittings from which the water spray comes slowly, one...
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