Not what I have come to expect from a 4 star rated hotel, but rooms clean, tidy, comfortable. Reception staff were helpful and their English was better than my Russian so that was a pleasure. If a European visitor, please make sure they complete all the forms you need to go with your passpost on exiting Russia that they stamp your hotel visitors voucher before as you check out otherwise there will be problems at passport control as you try to leave. The hotel is fine, it is just in the wrong place - the road to the front entrance is not made, with potholes, raised ironworks which is fairly typical of Rostov roads. There was a interesting tramp who lived in the drains opposite the hotel who added to the character of this town. A fascinating place if you have friends to show you around and show you of life in Russia. more