ROOM = old fashioned but will clean sheets.. need to refurbish rooms including comfort rooms. BREAKFAST = average LOCATION = superb CUSTOMER SERVICE = excellent my stay = pleasant

Used to be good 5 years ago but gone down hill. Noisy aircons, Old sheets, Plumbing need attention, Poor lighting,

DATE OF TRAVEL: March 5 - 7, 2011 GOOD: - Location is centrally-located - Buffet Breakfast - Good service BAD: - Rooms are small - Noisy streets can be heard in the room - Too pricey for such poor ammenities This hotel can be promising. They need improvements in their rooms. I'm very particular with cleanliness and beddings. If I'm... More

this is a nice hotel with clean rooms and an very good service....god food also...a place to recomand .....

You can probably get more for your money elsewhere, but this place is okay in a pinch :)

I was disappiointed with my stay in TSM.i booked and paid the hotel 2 months in advance to ensure i have a room this weekend.Location is superb, near sm city and close to the plaza. I got in at 1pm which is nice of them to let me checkin earlier. When i got in the room,the horror begins.i know what... More

Stayed in July, 2011 and we chose it for location. Fairly new and near center of town, park and SM Mall. Standard rooms are small. Go for mid- upper price level rooms. Bathroom hot water not working most of the time. Bathrooms lack countertop-- no place to put toiletries. No face cloths. Lots of noise in rooms from roosters and... More

Hotel lobby was small, but I felt like I was in a 5 star hotel because of how the Hotel Staff was so great with their service. Aesthetically, having the coffee shop, bar, and reception all in one place, hotel still looked good. There was a distinct division between one function to another. As for the room, we stayed in... More

Stayed here for a night in a Superior Room. Pros: Service was A++, there's free wifi in the lobby and in the rooms as well. Waiters at the breakfast buffet at Cafe Felice are very friendly, really really prompt in attending to our needs. We got to try their room service and it was good too. Front desk people --... More