My wife and I stayed at the Diamond for one night on a business trip. The check in went smoothly and the porters were very helpful. The room was a little smaller than I was expecting although it was clean and comfortable. The room has a flat screen tv, limited cable tv,coffee service in the room, a refrigerator with some... More

We stayed here for a few days in February 2012. The hotel is about 10 mins walk away from the ayala mall. Its a bit small but it has the cozy atmosphere. The rooms are clean. Breakfast is buffet though with limited offerings unlike in the big hotels in the area like marriott and radisson blu. The staff are friendly,... More

We needed a spot to overnight on our way from Hong Kong to Bohol. The Diamond Suites was a welcome refuge in an otherwise not particularly appealing city. After travelling dark streets we were pleasantly surprised when our cab pulled up to a brightly lit and welcoming hotel. We received good service and had a reasonable sleep in fairly average,... More

I could say a lot since I eventually stayed in 4 rooms in my time here, but in the end the manager did give me a fair deal so I won't say everything that went wrong. The hotel is in a great location, literally opposite the biggest mall in Cebu. It feels modern and the rooms are okay but as... More

The rooms are spacious and clean, while the location is good. Although they have several amenities, some of the services still need polishing, particularly in customer care. The maintenance guy had to come to my room several times to check on my air con, the TV cable, and the internet connection. But I like the toilet because it's clean and... More

Literally, the hotel's location is hidden (one street left after Parklane hotel or one street right, after Quest hotel) but its right across Ayalla Mall. The location is excellent, accessible. The staff were courteous & helpful, from the man who helped us with our luggage, front desk, maintenance, house keeping, room service and waiters at the resto. They always asked... More

I reviewed this property a year ago when it had just opened. At that time, I had high hopes that once they got steady on their feet they would be a choice property; alas, it was not to be. One of the practices at the Diamond is to issue only one key per room which took us aback since we... More

I booked this hotel based on the good reviews on this site. Before i go into my constructive criticisms of the hotel, i will commend them for letting me checkin early, the good location, and friendly staff. However, they committed unforgivable lapses in housekeeping, that cannot be tolerated in any establishment, whatever the price range or classification. 1. The bed... More

We stayed last December 27, 2011 with my husband which just arrived from the airport. We tried Diamond Suites, all I can say their service is great. Staff are very helpful, you don't need to ask for help, they will automatically assist your needs especially the bellman and the front Desks staff. Every time you pass the hallway the room... More