We stayed at this hotel for one night only when we were in the phillipines and were thouroughly underwhelmed. Upon arrival the guards at the front of the hotel shoved a thermometer into our faces to 'test for swine flu' offering an inaudiable explaination in broken english. The staff at the reception desk were clearly not interested in helping us... more

I have stayed on this hotel for several months in my work. On the positive side are the staff positive and helpful. The room size is ok. The Mall of Asia is nearby (shuttle service) and provides several shops and restaurants. The hotel is close to the airport. But the hotel is old and located in an area with traffic... more

stay there for 2 nights the hotel is average but i expect more from a 5 star hotel. the parking space is limited so we were told that our car have to be park by the vallet which is ok with us because i think they dont charge you anything for the service but you have to wait for 40mins... more

Spent 5 hours there overnight in transit. Large clean room, staff upgraded us as we were there for such a short stay. Ten minutes from airport, very convenient more

my first trip to manila ,i booked into Heritage ,the photo on internet showed a modern clean hotel ,wow was i in for a shock ,on arrival at reception ,the service was bad ,we were ignored for approx 15 mts .on being shown to our room we found the bathroom old and dirty ,a discarded tube of toothpaste was lieing... more

Stayed here for 10 days on business trip... Didnt get to use any of their facilities so no comment on that.. Breakfast was ok.. They change the menu on alternate day... They have "halal" menu but I doubt it's 100% halal cos they do served pork here as well.. There's once when i came back, my door was double-locked. And... more

Had previously stayed at the Hyatt Hotel & Casino on the frontend of our trip, so I was definitely disappointed when we checked in here. Older hotel, service marginal, food decent. Our room faced the main street , and even being on the 7th floor, we could hear the street noise. The main reason we stayed here was because it... more

This was my first trip to the Philippines and I stayed at The Heritage from 6th to 12th July 2008 whilst attending an exhibition at the World Trades Centre with colleagues. I did not have a say in the choice of hotel and having read several reviews on Trip Advisor I was expecting some problems. On arrival the tight security... more

this is our 2nd chance to stay ( the 1st was last 2005) and as a family, we were impressed once again for the excellent service the hotel provided. from the front manager to room service personnel , we felt like the hotel was like home. our gratitude to mr. n. lim and his staff, who were always ready to... more