I have broken this review into the positives & the negatives of the hotel: Positive: The rooms are very modern, large and very clean. The shower is awesome - really good pressure. The beds are extremely comfortable. Room service is good and efficient. The location is right in the middle of the shopping district so it's handy plus there are... More

I am currently still staying at the Makati Shangri La as last stop on an asian business trip on which I visited Singapore (Pan Pacific), Bangkok (Radisson Suites), Hong Kong (Icon) and now Manila. And I hardly ever take the effort to write a review unless it is extremely good or extremely dissapointing. Well I actually looked forward coming here... More

This is a beautiful property and I have to say, i loved my stay there. Superior rooms, are a bit small - so we moved to club floor. Much better and the Horizon lounge is very good. Shame only one restroom there, and lines did develop at times. Showers need new units installed, they still have the sticking out the... More

Old carpet - Poor quality of service / very old style rooms..... Especially the corporate lounge receptionists are busy in browsing than welcoming guests. I have stayed all over shangri la in the world, this shangri - la has to improve on service and follow up whether the requests have been fulfilled. More

Makati Shangri-la is one of the high-end hotels in Metro Manila, and it has the reputation of being the best. My husband and I got a chance to stay there for business, and we enjoyed every minute of it. The service was impeccable, the security quite alert. They provide free wi-fi for all its guests, without discrimination. You may call... More

In Manila for 6 nights on business. This hotel was beyond expectations and would recommend it to all! I wish we had more hotels in the states like this one. Staff was very friendly and helpful. I particularly liked the ease of transportation via car arranged by the hotel. Need transportation from the airport, just give the hotel a call... More

The best hotel in Metro Manila. You will not go wrong with this choice. Very near a huge mall with all it's eateries. Pricey but worth the splurge :) More

This is by far one the best hotel experiences I have ever had. Five star quality and service that should be emulated everywhere. From the moment you enter the service is impeccable. If you haven't stayed at a luxury hotel in the orient, then you just haven't experienced true quality of customer service. The entire service staff is always smiling,... More

Yes, the Shangri-la Makati is grand and beautiful. Stayed at the Shangri-la for 7 nights and 2 nights at the Pen. Wished we stayed longer at the Peninsula instead because you really get your money’s worth at that exquisite place. At the Shangri-la, there was always this unfortunate prolonged negotiation. For example, I was told that I was going to... More