It is ABSOLUTELY UNACCEPTABLE for an expensive 5-star hotel these days to NOT offer Internet on ALL their stay packages. I had to cross the street to the PUBLIC MALL with my laptop to access free Internet to check my business emails. This is RIDICULOUS!!!! How can the Ayala family offer me FREE Internet and my 5-star hotel across the... More

Rooms are no match of the ground floor lobby and restaurants. Too bad they have only renovated the lobby. Location is excellent. You can literally spend days in the interconnected malls across the street. However, with this kind of pricing, I was expecting the rooms to be better.

GREAT EVERYTHING! What more can I say, I love this hotel. This is one of my two preferred hotels whenever I'm in Manila ever since year 2000. The newly renovated rooms are practically efficient and at the same time cozy. Their Residence Club has the yummiest hors d'ouvres during cocktail hours served with free champagnes and wines. I like and... More

New World Makati is just excellently located. I was there for 3 nights for a short business trip and this hotel is just great! As a lone lady traveller, the hotel and its vicinity is safe. The service staff are courteous and extremely helpful. Best of all it is located within the best shopping malls with eateries spoilt for choice.... More

We stayed for 2 nights in this hotel last April before flying out to the US. As always, service is superb and breakfast presents many choices. Room service is prompt, too. Front-desk people are courteous and accommodating, hence the reason why we love coming back to this hotel. Location is a plus factor since it's right across Greenbelt 3 where... More

The Hotel is newly renovated, located in the heart of Business district in Makati, conveniently close to high end and world class malls, rooms are big and very clean, the swimming pool is lovely as well, they have a sauna, gym facilities and spa, the restaurants are a must try, each restaurants has its own style and ambience, the hotel... More

Good points: awesome buffet for bfast and dinner. Location wise is also convenient. Good bedding. Gym ++ Bad points: quite old style, slow service (had to call twice to get iron board, it took 1 hour to get it...), expensive for the quality

Stayed in New World Makati for a week at the end of April 2013. We initially booked airport limo from the airport to the hotel (using a Nissan Teana), however, we got a Toyota Altis instead. The hotel was apologetic and gave us a complimentary airport limo to the airport (on our last day) using a Nissan Teana at no... More

Great hotel with fantastic staff, they are trained very well and will cater to all needs. The internet is very fast and the beds are super comfortable and you cannot beat the location. In saying that though you are paying Western 5* prices for everything in this hotel.