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Holiday Inn Auburn - Finger Lakes Region


Hotel class 3.0 of 5
75 North Street, Auburn, NY 13021
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78% Recommend
4.0 of 5 stars 59 reviews
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3 of 5 stars
TravellingCW   15 contributions
Minneapolis
3 Feb 2010 | Trip type: Business, Solo travel New

I have stayed here a number of times over the past 3 years, but only when the Inn at the Finger Lakes (used to be Microtel) was booked solid. Rooms are average and most of the hotel decor is dated as are many Holiday Inns these days. The courtyard pool room is pretty slick, but I never used the pool... more

Management response from
Mary Moore, Director of Sales

Thank you for your recent stay at the Holiday Inn, Auburn. We are glad you enjoyed dining in McMurphy's Irish Pub, as it is a favorite restaurant of our hotel guests and locals. The next time your travels bring you to the Holiday Inn, Auburn, please request a room without a balcony overlooking our Courtyard and indoor pool, as guests...

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5 of 5 stars
AndrewBuffalo_NY   1 contribution
Buffalo, NY
15 Jan 2010 | Trip type: Business

I stay at this hotel approximately 20 times a year and have been doing so for over 10 years. I also stay at other hotels as frequently and I felt compelled to express my opinion. The staff at this Holiday consistently offers the highest level of service I have ever experienced. They are professional, friendly and truly make you feel... more

Management response from
Mary Moore, Mary C. Moore, Director of Sales

WOW - thank you for being such a loyal customer to our hotel!!! Thank you too for writing such a wonderful review. I was delighted to read how pleased you are with the services you receive during your stay. Yes, I agree with you . . . we are fortunate to have Amber as our Guest Service Manager.

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2 of 5 stars
rambo13   4 contributions
toronto
15 Jan 2010 | Trip type: Family

Checkin was smooth. Late shift front desk clerk was nice and a good guide. However, the rooms were old. Beds were ok, nothing special. No fride or microwave in our room. Everything in the hotel was really old. Although we did enjoy the indoor swimming pool and the fitness gym. Lastly, there was little water from the shower and no... more

Management response from
Mary Moore, Mary C. Moore, Director of Sales

Thank you for your recent stay at the Holiday Inn, and for your review. I am sorry you viewed the hotel as old . . . our linen products are all new (purchased in November) and our mattresses and boxsprings are under two years old. Should you return to Auburn again, and hopefull stay with us; please request a room...

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4 of 5 stars
LauraLovesZippy   56 contributions
Syracuse, NY
21 Dec 2009

I have to applaud the Holiday Inn Auburn. We were married in nearby Skaneateles Falls, and we booked a block of hotels for our wedding guests back in September. The staff of the HI Auburn were very accomidating, friendly, and helpful in setting up the whole process and welcoming our guests! I've been a guest at other hotels where unless... more

Management response from
Mary Moore, Director of Sales

Thank you for choosing the Holiday Inn Auburn as host hotel for your recent wedding in nearby Skaneateles, and thank you for your many wonderful comments. I was delighted to read that you and your guests were very pleased with our services and accommodations. We wish you and your husband a lifetime of happiness! We hope you will stay with...

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2 of 5 stars
pccruiser   1 contribution
Richmond Hill, ON
21 Dec 2009 | Trip type: Family

We stayed at this hotel because we had some business in the area and were also going to visit friends. The kids and I (mom) hung out during the day while dad left for a the afternoon/evening. The pool area was fine and the kids were impressed that the water was actually heated. The rest of the building is a... more

Management response from
Mary Moore, Director of Sales

Dear Guest - I am very sorry that you and your family did not receive a good night's sleep because you were cold. As a valued customer, we have given you some Priority points. Once again, please accept our sincere apologies. We wish you a wonderful New Year!

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5 of 5 stars
STMAA   1 contribution
New Jersey
6 Dec 2009 | Trip type: Business, Solo travel

My stay at the Holiday Inn in Auburn is always an excellent experience! The staff is extremely polite and personable. They work very hard to make sure that the guests are cared for. The rate is reasonable. The breakfast offered is awesome. The staff at the bar is attentive and service minded. As far as hotel management Amber, Mary, Nikki,... more

Management response from
Mary Moore, Director of Sales

Thank you for your business and for your great review. I (we) are glad that you are pleased with your accommodations and the services you receive when staying at the Holiday Inn. Thank you again for your patronage. I (we) wish you a joyous holiday season, and all the best in 2010.

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2 of 5 stars
daniielle2   1 contribution
Toronto
28 Nov 2009 | Trip type: Business, Solo travel

I stayed at this Holiday Inn recently, and my experience would have been wonderful it were not for the hotel manager, Amber Gansert. Amber Gansert tainted my stay horribly - not because she refused to acknowledge the daily rate I was promised before I drove all the way from Canada...but because of the demeaning, embarrassing way in which she dealt... more

Management response from
Mary Moore, Director of Sales

Thank you for your review. We value your business and your comments. Please accept our sincere apologies. We have addressed this situation with Amber, and we are confident this will not be an issue in the future. Happy Holidays!

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5 of 5 stars
bookworm0422   1 contribution
Syracuse, NY
18 Nov 2009 | Trip type: Couples

I recently stayed at the Holiday inn Auburn with my boyfriend and friends for a weekend get away. The property has gone through some great renovations and is larger than I had expected to see in this quaint town! The guestrooms were nicely done and the bathroom was fairly large. They have a great Irish Pub on site called McMurphy's... more

Management response from
Mary Moore, Director of Sales

Thank you for your review and for staying with us. I was delighted to read that you, your boyfriend and friends enjoyed your weekend getaway at the Holiday Inn, Auburn. We hope you all come back for another visit again real soon. There are many wonderful things to see and do in Auburn and the Finger Lakes Region. Happy Holidays!

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4 of 5 stars
pfetnie   1 contribution
NJ
10 Nov 2009 | Trip type: Family

We always stay here when visiting family in the area. It is a great location for traveling in and around town. They were very helpful accomidating us with room arrangments for us and my son. They offer free breakfast for the children who's family is staying in. On our last morning, our family met us there for breakfast and fairwells.... more

Management response from
Mary Moore, Director of Sales

Good Day and Happy Holiday Season to you. Thank you for your recent stay at the Holiday Inn when visiting your family in the Auburn area. I am delighted that you and your family enjoyed your stay with us, and especially that your son had fun in our indoor pool. And yes, kids 12 years of age and under eat...

Decent hotel
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3 of 5 stars
grif858   3 contributions
San Diego, CA
2 Oct 2009 | Trip type: Friends getaway
1
person found this review helpful

What can you say about a Holiday Inn. You get a clean room with nice people at the front desk. Location is ideal for going anywhere in the area. Our challenge was the quality of the bed. It's mostly a spring bed with some padding thrown over the top. If you are ok with that then you'll probably enjoy this... more

Management response from
Mary Moore, Director of Sales

Thank you for staying at the Holiday Inn, Auburn, while visiting the Finger Lakes Region. I am happy you were pleased with the cleanliness of your room and the friendliness of our front desk team. I am sorry that you did not find the bed to be as comfortable as you would have liked. Thank you again for staying with...

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Holiday Inn Auburn - Finger Lakes Region Also Known As

  • Holiday Inn Auburn
  • Auburn Holiday Inn
Address: 75 North Street, Auburn, NY 13021
Hotels in Auburn Holiday Inn Auburn - Finger Lakes Region
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