Very good breakfast with made to order eggs included with the hotel room rate. Very friendly, helpful staff, and hot water in the shower - not always the case with Peru hotels! They let us choose from 3 different rooms, it was very quiet, and I loved the hotel center courtyard. Located just about 5 blocks from the Lake Titicaca... More

The receptionists were very helpful and nice. They provided oxygen immediately when requested to help with altitude sickness. Coca tea in the lobby is also a nice touch. The bathroom, as in many hotels, are too narrow . Room is so-so. More

An old colonial hacienda comfortably converted to a central hotel. A bit of a time-warp, but more than adequate for a few days in Puno. Staff very helpful, good english. Breakfast OK, but dinner very expensive for Puno - many good, inexpensive restaurants nearby. Just a few blocks from the central plaza, with good shopping, food and many travel agencies.... More

I would like to point out that the reception staff and the Manager of this hotel were most helpful when my husband left his credit card in an ATM. The receptionist rang up the Manager at 10;30 in the evening and he was in the hotel within minutes. The next day whilst we were touring Lake Titicaca, the Manager went... More

WE stayed in this hotel for 4 nights in october, and could not have been more pleased. It is centrally located, and more elegant than we expected. The rooms are very nice, with marble bathrooms. We had several meals in the restaurant, and they were very good. The buffet breakfast, with the best rolls we had in Peru, was wonderful.... More

The room was clean, nice to have TV for the only time on our trip, lots of extra like soap and a mint by the bed. The hotel has character and the staff were semi-helpful (Maximo the bell hop also served breakfast and dinner in the restaurant, what a great guy!). The location was a little far from the main... More

We stayed here for 2 nights recuperating from a long train journey from Cusco, and before embarking on an even more tiring bus journey to Arequipa. The hotel is well-located and a very elegant building. The staff are helpful and speak English. The beds are comfortable and we had a good nights sleep with no noise to bother us- something... More

Stayed two nights for visiting lake titikaka. Positive: 1. Location of this hotel is great, close to town center. A lot of restaurants around. Easy access to pedestrian only downtown. 2. European feeling decor. Negative: 1. Saw a few hairs on the bed sheet when we first check-in! 2. Water temperature is hard to control. 3. Very basic set up... More

No problem with speaking English. This Hotel treated me well. My room was clean. Restaurant was good. Breakfast was defintely worth it (ours was included in the price - make sure this is dealt with when you book online), go out for lunch and supper. Less expensive places around the Plaza. Puno is a great experience. Just be opened minded... More