Taken over by Casa Andina and still the process of restoration and upgrading - with some considerable noise from fifth floor during my stay. Rooms of decent size but rather spartan. Room service was prompt and the staff were super helpful when problems were encountered with wi fi, the result of the ongoing renovations. Once finished this promises to be... More

Big ugly slab of a hotel which was either renovated in the early 90's or the renovation was started in the early 90's.. (The plaque was not clear!). Either way, it's not finished or needs redone.... The reception and coffee bar/restaurant area are just nasty and the toilets in reception remind me of communist era Russia. Corridors to rooms etc... More

While this hotel looks rather plain from the outside, it has potential. Based on their website and other reviews, they have been remodeling for quite some time. They need to finish! The room we had was VERY dated and the carpet had several stains. The plumbing is sub-par with only warm water. On the positive side, the staff is very... More

I really try hard to found something i liked while stayed at this hotel ( comparing with short business stays in big hotels around the globe ) But i really can't . The room was huge , but very Humid when i first entered and had a moldy smell . Cheap and low quality materials are all over the place... More

We stayed in a recently refurbished room. The paint was still drying in the hallway if our noses were accurate. Although it was a good looking room, the plumbing was seriously challenged. The stopper in the sink was apparently one of those spring-loaded ones that you push on and it pops up but no amount of effort would cause it... More

You would think that working in a hotel the staff would realise that their job and tips depend on being welcoming and friendly. Not so here. With a few exceptions the staff seemed surly. My coffee was left to sit on the counter getting cold because the preparer (and he knew I ordered it) would not bring it out and... More

I stayed two nights in a superior room, which was recently renovated. The room was big with a more or less modern design, Air conditioning and wireless Internet worked well. Other facilities in the hotel seemed basic. I was told that the hotel is being completely renovated (I believe it will be or already is a Casa Andina Select hotel).... More

Worst Casa Andina Hotel I've ever seen! It is in refurbishment state but I don't understand why they give them 4 stars!!! The rooms are very old with very bad furnitures, it is really not worth the price they ask you!

I am surprised to hear that rooms have been renovated. We just returned from Chiclayo after spending three nights. Only one floor has been renovated and that is not open to the public. We were given an unacceptable room on the 6th floor, very old and dingy, and we were immediately given a large corner room on the 7th floor.... More