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All 31 Kuala Terengganu hotels »

Hotel Grand Continental

3.0 of 5
Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
Hotel amenities
Hotel Grand Continental
Professional photos
14 traveller photos
Ranked #10 of 31 hotels in Kuala Terengganu
3.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    3
    19
    20
    10
    2
Date Rating
Kuala Terengganu
1 review
“good service”
3 of 5 stars Reviewed 29 May 2012 NEW

A very good service. I do come at 12pm and the hotel already have the room ready. Only the rooms are abit old and need refurbish

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K.L
2 reviews
1 helpful vote 1 helpful vote
“Old hotel, warm staff”
3 of 5 stars Reviewed 3 May 2012

Stayed there for 6 nights in their premium room..Room was spacious, but old furniture. Services are good, especially their maintenance team. Hope they manage to keep up with their room design to catch up with newer hotels around.

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Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
17 May 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu. We hope this email finds you well. We are glad that you stay at Grand Continental was an enjoyable one. It is good to know that you found our staff are helpful and every ready to assist in what ever way possible to make your stay with us... More

Georgetown, Malaysia
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Good customer service but hotel room need upgrading”
4 of 5 stars Reviewed 3 May 2012

1) Fast check in/out and friendly staff eventhough there was a few tour groups. 2) Excellent service when upgrade to premium room - my bags were already in the new room when I returned to the hotel in the afternoon. The receptionist even called me to let me know that my room was ready. 3) Premium continental (triple) vs family... More

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Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
17 May 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu. We hope this finds you well. We are delighted to hear that our services have met your expectations as a Customer Oriented Hotel in Kuala Terengganu and I shall be in certain to convey and compliments the staffs involvement. We will continue to give our utmost services and... More

London
Senior Contributor
29 reviews 29 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Stayed in worse”
3 of 5 stars Reviewed 3 April 2012

The hotel feels very tired inside but is clean and I have no serious complaints, though the wifi service was appalling and the food (at breakfast) not so great.

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Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
18 May 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu. We hope this email finds you well. Hope you had a pleasant stay with us. We certainly have taken note on your feedback and most importantly with regrets on the Internet connectivity. We do recognize the faults and moreover we are not taking it off on the faults... More

Lafayette, Louisiana
Senior Contributor
37 reviews 37 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Sad Management”
2 of 5 stars Reviewed 11 March 2012

The management at this hotel is the worse I seen in some time. The WiFi only works like 5% of the time & when it does its like a dial up connection of 20 years ago. The staff informed me that the management was told many times about the internet issue as all the guest complain but refuse to do... More

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Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
1 April 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu Hope this email finds you well. Firstly, we would like to thank you for staying with us during your recent trip to Kuala Terengganu and taking your precious time to give your feedback. We recognize the faults on the Internet Wi-Fi. The hotel has been embarked & upgraded... More

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Kuala Lumpur, Malaysia
Contributor
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32 helpful votes 32 helpful votes
“Tired hotel, very friendly staff”
3 of 5 stars Reviewed 6 March 2012

I dropped in without any booking and was pleasantly surprised by the friendly and welcoming staff, at reception and in the coffee shop. Service was good and efficient. However, the hotel is very tired. Rooms are clean and large but in need of a good makeover if they want to compete in the city as it grows. Given a bit... More

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Bobby Anboselvan, Manager at Hotel Grand Continental, responded to this review
7 March 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu. Hope this email finds you well. We are glad that your stay was a pleasant one and thank you for staying with us. Good to know that our services and friendly staff have met your expectations and we have also taken on your constructive comments. Just recently, we... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Badly need of refurbishing”
3 of 5 stars Reviewed 2 March 2012
1
person found this review helpful

Stayed here on 2nd March 2012.....I seriously think that the hotel need major refurbishment or face lift... ambiance of the room is quite depressing. Not really living up to the standard of a GHI chain of hotels...!!

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Bobby Anboselvan, Manager at Hotel Grand Continental, responded to this review
7 March 2012

Dear Sir / Madam, Warm Greetings. Warm Greetings from Hotel Grand Continental Kuala Terengganu. Hope this email finds you well. Firstly, we would like to thank you for staying with us on your recent trip to Kuala Terengganu. We have taken note on your positive feedback and we have also facelift on our Building Exterior Paintworks, Hotel Signages at the... More

Putrajaya, Malaysia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Just ok”
4 of 5 stars Reviewed 19 February 2012

We arrived late, around 8pm, and were having problem with our booking. Since it was late, we have no other option but to take the higher rate (walk in rate). The room was spacious but very basic, nothing much to expect. But we didnt get the beauty sleep, I wonder why. The service is indeed very very good! The same... More

Was this review helpful? Yes
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012

Dear Sir / Madam, Warm Greeting from Hotel Grand Continental Kuala Terengganu. We hope this email finds you well. We are glad that your stay was a pleasant one. Glad that we have given you our best service and our quality of food. We are also in the process of carrying out some upgrading works for the Hotel. For info,... More

Penang, Pulau Pinang, Malaysia
1 review
“Experience at GC Kuala Terengganu”
4 of 5 stars Reviewed 6 February 2012

We arrived around 4pm after a long drive from the North, didnt expect much but was pleasantly surprised with the friendliness of the front desk staff (got the keys ready for us) and very polite and pleasant concierge. The rooms are clean, good size and beautiful view facing the sea. I like the iron & ironing board and prayer mat... More

Was this review helpful? Yes
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012

Dear Cik Azian, Warm Greetings from Hotel Grand Continental Kuala Terengganu. We hope this email finds you well. Firstly, we would like to thank you for staying with us. It is our honour that you had a great stay with us and we are also greatful on your kind words. Your compliments mentioned shall certainly be complimented on their good... More

Kuala Lumpur
Senior Contributor
44 reviews 44 reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Comfortable base in KT”
4 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

We arrived in Kuala Terengganu without a hotel reservation during the Chinese New Year and were able to find a room at the Grand Continental. Check in was friendly and efficient. Got to our non-smoking room (1113) and felt like we had stepped back into the 80s, LOL! The decor looked that dated. But the room was large and clean.... More

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See 2 more reviews by djones1964 for Kuala Terengganu
Bobby Anboselvan, General Manager at Hotel Grand Continental, responded to this review
21 February 2012

Dear Sir / Madam, Warm Greetings from Hotel Grand Continental Kuala Terengganu. How this email finds you well. We were glad toknwo that you stay with us was a pleasant one and thank you for staying with us. Good to know that our services and reception met your expectations and we have also taken note on your constructive remarks which... More

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Additional Information about Hotel Grand Continental

  • Grand Continental Hotel
Address: Lot 004023, Jalan Sultan Zainal Abidin | Daerah 8, Kuala Terengganu 20000 , Malaysia
Price range (per night):* INR2,969 - 3,641

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