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All 7 Sepang hotels »

Pan Pacific Kuala Lumpur International Airport

4.5 of 5
Hotel amenities
Jalan CTA 4B | Kuala Lumpur International Airport, Sepang 64000, Malaysia
Ranked #1 of 7 hotels in Sepang
4.5 of 5 stars 818 Reviews
Pan Pacific Kuala Lumpur International Airport
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818 reviews from our community

What travellers say about this hotel
  • Very good(19)
  • Long flight(13)
  • Buggy ride(12)
  • Short walk(11)
  • Pool area(10)
  • Rooms are large(7)
  • Hotel staff(6)
  • Friendly and helpful(6)
  • Friendly and efficient(4)
  • Great Hotel(4)
Traveller rating
    436
    266
    80
    20
    15
Only show reviews for Family (102) | Couples (312) | Business (123)
Date Rating
bangkok
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 23 May 2012 NEW

A fine Five Star hotel where the management and associates remember you by name when you you return, The Pan Pacific KLIA hotel is a most unlikely hotel you would go to for a holiday, but I do every year, its no wonder they have won almost every award going. Mr Hans Wisnes has been the GM since the hotel... More

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Calgary, Canada
Senior Contributor
48 reviews 48 reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 22 May 2012
2
people found this review helpful

Stayed one night on a stop over to Beijing. excellent hotel. connected to the airport terminal. Free shuttle service supplied to the hotel When we arrived we were greeted by staff at reception with a choice of choice or tea. Very pleasant, friendly and efficient check in and we were upgraded to the executive floor. which included free appetizers beer... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
28 May 2012

Dear Jakobj, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORTS during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement of our service. Thank you for all your lovely comments towards our hotel and associates. PAN PACIFIC KL INTERNATIONAL AIRPORTS... More

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 22 May 2012

We arrived at 11.30 at night in KLIA to an efficient, fast transfer and check-in at Pan Pacific. The room was clean. WiFi worked well. Wake-up call the next morning on time at 6am. Check out and transfer back to our flight fast and efficient. Perfect for us and our needs.

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
28 May 2012

Dear Obione980, Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. Once again, Obione980, thank you for taking the time to share your experiences. If... More

Beijing, China
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 21 May 2012

We have stayed here many times over the years. Although the property has aged, they have maintained it reasonably well and the service seems to get better every time. The 'door-to-door' service (where they receive you when you step off the plane!) is the ultimate. Check-in and check-out is the fastest I've experienced anywhere. And all staff from the reception... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
28 May 2012

Dear Beach-chicken, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT. We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again. We are... More

Basingstoke, United Kingdom
1 review
5 of 5 stars Reviewed 21 May 2012

This is our second visit to this hotel and we will always choose it. We stayed over one night as we were flying out the next day. It is gorgeous,luxurious and just stunning. Attention to detail is so evident here. We found the staff extremely helpful nothing was too much trouble,they were freindly,helpful and always smiling and the porter was... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
28 May 2012

Dear Fibee P, We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again. We look forward to welcoming you back in the near future. Best Regards, Haslina/Service One Manager More

Frankfurt, Germany
1 review
4 of 5 stars Reviewed 21 May 2012

I had a 20 hours in between flights at Kuala Lampur airport and had the best and relaxing time staying in this hotel. Welcoming, room, internet, room service, all great and easy! Had a late breakfast at the dining room and with great pleasure I was given a real cup of black coffee... Suggest this hotel when passing by there... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
28 May 2012

Dear Ugo F, Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. Once again, Ugo F, thank you for taking the time to share your... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 17 May 2012

I recently stayed one night at the Pan Pacific before flying out of Kuala Lumpur the following day. Firstly great location with adjoining tunnels leading us straight to the international airport. The hotel itself is starting to look tired and dated. Staff were good but I experienced much better service elsewhere in KL. The room I stayed in was large... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
25 May 2012

Dear SallBell, Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Pan Pacific KL International Airports as your preferred Business here in Kuala Lumpur. The Management will certainly look into your feedback in an effort to review the facilities and benefits be offered. I would like to take this opportunity to express my thanks... More

Mooloolaba, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

Second visit to this hotel and it only gets better. Ideal for early morning departures or stopovers at KLIA. The staff are very attentive,professional and friendly. (Some Australian hospitality staff could learn from the Malaysian school.) Friendly and efficient checkin and prompt porterage of bags to the room which is clean and very comfortable with all amenities.Upgrade on arrival to... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
25 May 2012

Dear Ian C, We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again. We look forward to welcoming you back in the near future. Best Regards, Haslina/Service One Manager More

Brisbane, Australia
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

I actually didnt know what this place would be like, I booked it as a convenieint place to stay close to the airport. I was there for a couple of days and will not stay anywhere else in KL. It was beautiful. The room was luxurious, had all the facilities one could want, and quiet, despite being adjacent to a... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 May 2012

Dear Travelbug61u, Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. Once again, Travelbug61u, thank you for taking the time to share your experiences. If... More

Riyadh
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

An excellent hotel at the airport. Clean and very relaxing had an early morning flight. It was perfect. Great breakfast! Will definitely stay again if not enough time to stay in the city

Was this review helpful? Yes
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 May 2012

Dear PhillyinDubai, Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. Once again, PhillyinDubai, thank you for taking the time to share your experiences. If... More

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Additional Information about Pan Pacific Kuala Lumpur International Airport

  • Pan Pacific Kuala Lumpur
Address: Jalan CTA 4B | Kuala Lumpur International Airport, Sepang 64000, Malaysia
Price range (per night):* INR7,969 - 12,372

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Pan Pacific Kuala Lumpur International Airport
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