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All 7 Sepang hotels »

Pan Pacific Kuala Lumpur International Airport

4.5 of 5
Jalan CTA 4B, Sepang 64000, Malaysia
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Ranked #1 of 7 hotels in Sepang
4.5 of 5 stars 707 Reviews
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707 reviews from our community

What travellers say about this hotel
  • Very good(16)
  • Buggy ride(11)
  • Long flight(11)
  • Pool area(10)
  • Short walk(10)
  • Rooms are large(7)
  • Friendly and helpful(6)
  • Hotel staff(6)
  • Would not hesitate(4)
  • Good night(3)
Traveller rating
    378
    229
    65
    19
    15
Only show reviews for Family (91) | Couples (251) | Business (107)
Date Rating
laming
malaysia
1 review
1 of 5 stars Reviewed 15 February 2012 NEW

Check into hotel on 27 Jan 2012. Your staff Ms Norhairizan Abd Razak of Check in Front desk is the worst staff a hotel can ever employed. I wrote to her 7 times to process my mile claimed but she never bother to reply. I would advise you to sacked her. More

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TommyKnoxville
Sheffield
Contributor
19 reviews
3 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

Checked as I was waiting for my bags which was good. Found the room clean in good nick and most of all with a comfy, soft bed. Not slept on one for a while such is the norm with hards beds over here. Ate at the grill downstairs which was fairly tasty. Breakfast was nice and the choice of meals... More

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Purvi D
Sydney
1 review
5 of 5 stars Reviewed 12 February 2012 NEW

I have stayed here on several stop overs between my long tiring flights to Sydney. And its just a perfect place to relax in between those long tiring flights. The decor and facilities are tastefully done. Very spacious, clean, comfortable I cant ask for more :) Thank you for the amazing stay i had during my 18 hr long stop... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012

Dear PurviD, We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again. We look forward to welcoming you back in the near future. Best Regards Haslina bt Kamaruddin Service One Manager More

chunkmunk
Oslo, Norway
Top Contributor
73 reviews
121 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

This hotel is just so convenient for the airport, I will go back for that alone. I booked online paying around RM500 for our room as we had to fly early the next day. On arrival, the staff were very friendly and the lobby was huge, clean and very pleasant. The chap at reception took a very long time to... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012

Dear Chunkmunk, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT. Your feedback is of great assistance in the improvement of our service. Rest assured that we are making every effort to improve on the points you have described and constantly train our associates to improve... More

TravelBod
Flint, United Kingdom
Senior Reviewer
8 reviews
7 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

Stay was for just the night in order to catch a flight out. Perfect location that allows any user of the International KL airport great access to the city (via the super fast KLIA) for some last minute shopping or an early flight. Take advantage of the hotels buggy service to take you and your luggage to the check in... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012

Dear TravelBod, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have planned since last year and begun putting a comprehensive plan to renovate all... More

Eldutto
Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed 10 February 2012 NEW

It's OK having a 5 Star Hotel but It's the staff that make it GREAT! and that's what they did for my wife and I. If you are budget minded then I really recommend booking "Club" as we did on our way to Australia. The club lounge is very nice and you will want for nothing virtually all day, in... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012

Dear Eldutto, Thank you for taking the time to share your feedback and for selecting PAN PACIFIC KL International Airport as your hotel of choice when you were here. We remain committed to being the hotel of choice for all our guest and strive to exceed guests’ expectation whenever we can. Our associates are certainly a blessing to the organization... More

Beijingfolks
Beijing
Contributor
13 reviews
2 helpful votes
4 of 5 stars Reviewed 6 February 2012

Good hotel for KLIA airport. Nice, smaller pool. Good lunch buffet and attentive service in the lobby and main dining room. Very easy walking access to the airport. Rooms were standard international 5 start hotel - clean and fresh. Business centre was helpful and organized. More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
8 February 2012

Dear BeijingFolks, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT. Your feedback is of great assistance in the improvement of our service. Once again, thank you for taking the time to share your experiences. If there is anything we can do to make your future... More

palmykop
Palmerston North
Reviewer
5 reviews
4 of 5 stars Reviewed 5 February 2012

The Hotel is attached to the International Airport and has a electric golf buggy style vehicle to assist clients from the Airport to the Hotel. Rooms are large and comfortable. Staff are very helpful and are eager to assist. Bar has an area where you can have meals in a casual atmosphere although the live entertainment can be a little... More

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PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
7 February 2012

Dear PalmyKop, Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. Once again, PalmyKop, thank you for taking the time to share your experiences. If... More

hewieandco
Western Australia
Senior Reviewer
10 reviews
8 helpful votes
4 of 5 stars Reviewed 5 February 2012

We stayed here on our way to Penang and on our way home. As a stopover hotel it can not be faulted - it allows our family of 5 to fit comfortably in one room. It would be interesting to see some of the updated rooms as some of the fixtures are a little dated. We always eat at the... More

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AKK2050
USA
Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 4 February 2012

Came back perhaps third or fourth time and got upgraded to a nice suite in the corner but could not enjoy much as I only had to stay for one night. This hotel has become my favorite due to convenience of being an airport property. Once again staff were fantastic and friendly as usual. The Concierge team and buggy drivers... More

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Pan Pacific Kuala Lumpur International Airport Also Known As

  • Pan Pacific Kuala Lumpur
Address: Jalan CTA 4B, Sepang 64000, Malaysia

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