818 Reviews
Travellers' Choice™ 2012 Winner
Luxury
A fine Five Star hotel where the management and associates remember you by name when you you return, The Pan Pacific KLIA hotel is a most unlikely hotel you would go to for a holiday, but I do every year, its no wonder they have won almost every award going. Mr Hans Wisnes has been the GM since the hotel...
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Stayed one night on a stop over to Beijing. excellent hotel. connected to the airport terminal. Free shuttle service supplied to the hotel When we arrived we were greeted by staff at reception with a choice of choice or tea. Very pleasant, friendly and efficient check in and we were upgraded to the executive floor. which included free appetizers beer...
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Dear Jakobj,
Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORTS during your visit to Kuala Lumpur. Your feedback is of great assistance in the improvement of our service.
Thank you for all your lovely comments towards our hotel and associates. PAN PACIFIC KL INTERNATIONAL AIRPORTS...
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We arrived at 11.30 at night in KLIA to an efficient, fast transfer and check-in at Pan Pacific. The room was clean. WiFi worked well. Wake-up call the next morning on time at 6am. Check out and transfer back to our flight fast and efficient. Perfect for us and our needs.
Dear Obione980,
Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Once again, Obione980, thank you for taking the time to share your experiences. If...
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We have stayed here many times over the years. Although the property has aged, they have maintained it reasonably well and the service seems to get better every time. The 'door-to-door' service (where they receive you when you step off the plane!) is the ultimate. Check-in and check-out is the fastest I've experienced anywhere. And all staff from the reception...
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Dear Beach-chicken,
Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT.
We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again.
We are...
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This is our second visit to this hotel and we will always choose it. We stayed over one night as we were flying out the next day. It is gorgeous,luxurious and just stunning. Attention to detail is so evident here. We found the staff extremely helpful nothing was too much trouble,they were freindly,helpful and always smiling and the porter was...
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Dear Fibee P,
We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again.
We look forward to welcoming you back in the near future.
Best Regards,
Haslina/Service One Manager
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I had a 20 hours in between flights at Kuala Lampur airport and had the best and relaxing time staying in this hotel. Welcoming, room, internet, room service, all great and easy! Had a late breakfast at the dining room and with great pleasure I was given a real cup of black coffee...
Suggest this hotel when passing by there...
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Dear Ugo F,
Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Once again, Ugo F, thank you for taking the time to share your...
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I recently stayed one night at the Pan Pacific before flying out of Kuala Lumpur the following day. Firstly great location with adjoining tunnels leading us straight to the international airport. The hotel itself is starting to look tired and dated. Staff were good but I experienced much better service elsewhere in KL. The room I stayed in was large...
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Dear SallBell,
Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Pan Pacific KL International Airports as your preferred Business here in Kuala Lumpur.
The Management will certainly look into your feedback in an effort to review the facilities and benefits be offered. I would like to take this opportunity to express my thanks...
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Second visit to this hotel and it only gets better. Ideal for early morning departures or stopovers at KLIA.
The staff are very attentive,professional and friendly. (Some Australian hospitality staff could learn from the Malaysian school.)
Friendly and efficient checkin and prompt porterage of bags to the room which is clean and very comfortable with all amenities.Upgrade on arrival to...
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Dear Ian C,
We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again.
We look forward to welcoming you back in the near future.
Best Regards,
Haslina/Service One Manager
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I actually didnt know what this place would be like, I booked it as a convenieint place to stay close to the airport. I was there for a couple of days and will not stay anywhere else in KL. It was beautiful. The room was luxurious, had all the facilities one could want, and quiet, despite being adjacent to a...
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Dear Travelbug61u,
Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Once again, Travelbug61u, thank you for taking the time to share your experiences. If...
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An excellent hotel at the airport. Clean and very relaxing had an early morning flight. It was perfect. Great breakfast! Will definitely stay again if not enough time to stay in the city
Dear PhillyinDubai,
Thank you for all your lovely comments towards our hotel and associates. Pan Pacific KL International Airports prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Once again, PhillyinDubai, thank you for taking the time to share your experiences. If...
More
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