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Hilton Petaling Jaya Hotel

5.0 of 5
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Great Getaway - 33% off
Hotel amenities
No 2 Jalan Barat, Petaling Jaya 46200, Malaysia
Ranked #5 of 14 hotels in Petaling Jaya
3.5 of 5 stars 203 Reviews
Hilton Petaling Jaya Hotel
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203 reviews from our community

What travellers say about this hotel
  • Kuala Lumpur(6)
  • Room service(6)
  • Executive Lounge(6)
  • Business trip(4)
Traveller rating
    25
    72
    57
    29
    20
Only show reviews for Family (26) | Couples (23) | Business (100)
Date Rating
Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 May 2012 NEW

I checked in and they put me in the old wing. Dark, dingey rooms with dirty mouldy carpets ... for the rate they were charging me (MYR 550) I was pretty unhappy. The porter told me there's also a new wing. I insisted on being moved to the new wing, which they did. The new wing has renovated rooms which... More

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gagan_talwar, Director of Operations at Hilton Petaling Jaya Hotel, responded to this review
28 May 2012

Thank you for staying with us at the Hilton Petaling Jaya. I appreciate your comments about the guestrooms. It is precisely due to feedback such as yours that we are renovating all the rooms in the hotel. We take your comments about the “Magic” service and the bathroom seriously and wish to assure you that we will strive for improvements... More

Denver, CO
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

I was there in Hilton, Petaling Jaya during December before Christmas. It was very well decorated, lobby was lighted with colorful lights, christmas carol band being played frequently with electrifying atmosphere. Room was decent size, location good, friendly staff, I would say its a bit old property but no harm. Continental breakfast was good. I liked it.

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gagan_talwar, Director of Operations at Hilton Petaling Jaya Hotel, responded to this review
28 May 2012

Thank you for your gracious comments about your stay at the Hilton Petaling Jaya. I am glad to hear that you enjoyed your stay and that you found the location and service levels of the hotel to your satisfaction. I appreciate your feedback about the condition of the hotel and would like to let you know that we are in... More

New Delhi, India
Senior Contributor
29 reviews 29 reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 20 May 2012

My first stay at the Hilton PJ, chosen because of proximity to where my meetings would be, got off to a poor start. First, they did not have rooms available at my regular corporate rate but were able to provide a booking at a higher rate, which makes me doubt the ethics of their reservations practices. Then, there was a... More

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gagan_talwar, Director of Operations at Hilton Petaling Jaya Hotel, responded to this review
21 May 2012

Thank you very much for taking the time to share your experience following your recent stay at the Hilton Petaling Jaya. Please accept my apologies for the lapse in service standard experienced in regards to your report on your reservation and room key. Thank you for bringing this to our attention. Rest assured this matter has been addressed and corrective... More

Dubai
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 16 May 2012

My last couple of stays at this hotel were not too impressive and I wrote quite an unfavourable review of the place. However, last month I was lucky enough to get a room in the new wing. Now that felt more like a Hilton! The room was renovated and very modern and quite comfortable. Now I'll ensure that I ask... More

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Manu Koshy, Director of Business Development at Hilton Petaling Jaya Hotel, responded to this review
18 May 2012

Thank you for taking the time to provide this review following your recent stay. I am happy to hear that you were pleased with the renovated room. At the moment, we are unable to provide complimentary WiFi in the rooms due to contractual obligations with our third party provider. Nevertheless, please be assured that we are continuously looking for ways... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 15 May 2012

The hotel is currently still undergoing refurbishment and was informed it will end in December 2012. During both of my stay in March and April 2012, the Executive Rooms are still undergoing refurbishment and was given the newly refurbished room instead. The room is average in size but the bathroom is reallly small. Bathroom amenities are nice though (Love the... More

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Manu Koshy, Director of Business Development at Hilton Petaling Jaya Hotel, responded to this review
18 May 2012

Thank you very much for taking the time to share your experience. I am sorry that we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is important to us and we appreciate your feedback about the noise from the highway. Your comment will help us to improve our guest experience. We have... More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 May 2012

Stayed here for 4 nights over a weekend. Nice hotel overall though I didnt use any of the facilities. It is a lot cheaper than the Hilton at KL sentral. However not as conveniently located, there is a train station closeby, 10 minute walk. Taxis are easily available. Its fine for a business traveller however for a tourist its somewhat... More

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Utrecht, The Netherlands
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 May 2012

Comfortable and spacious room, friendly staff and nice breakfast. HOwever, I can't believe that Hilton still charges a substantial amount for internet access. Sooooo 2003.

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Manu Koshy, Manager at Hilton Petaling Jaya Hotel, responded to this review
7 May 2012

Thank you for taking a moment to share your experience following your recent stay at the Hilton Petaling Jaya. So glad you were able to experience our warm Hilton hospitality. With regards to your feedback on complimentary Internet access, unfortunately at this point of time due to our contractual obligations with our third party provider, we are unable to do... More

Pulau Penang, Malaysia
2 reviews
4 of 5 stars Reviewed 3 May 2012

I do not favour the high traffic flow surrounding the hotel but i have to say that the service and quality of the Hilton overshadowed that shortcoming.I was simply awed with the exceptional customer service at the hotel ..very attentive, friendly and prompt....right from the front desk, housekeeping to concierge. The breakfast spread at the Paya Serai coffee house was... More

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Manu Koshy, Director of Business Development at Hilton Petaling Jaya Hotel, responded to this review
7 May 2012

Thank you for your gracious comments about the Hilton Petaling Jaya following your recent visit. I am delighted to hear that the staff took such good care of you and that you found the service level and breakfast spread at Paya Serai to your liking. Hope to see you return again soon. More

Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 29 April 2012 via mobile

The room has been refurbished, it's spacious, cozy and very clean. The swimming pool in the evening was a good place to relax, windy and not hot, despite the weather in kl is very hot recently. We tried genji restaurant, but nothing is too great, maybe I have set high expectation after hearing all the good things about it. Paya... More

Was this review helpful? Yes
Manu Koshy, Director of Business Development at Hilton Petaling Jaya Hotel, responded to this review
7 May 2012

Thank you for taking the time to write a review following your recent stay at the Hilton Petaling Jaya. I am glad to hear that you enjoyed your stay and that you found the breakfast at Paya Serai to your liking. Thank you for your feedback about Genji and the opportunity to improve to merit your continued support. We look... More

singapore
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 April 2012

Checked in on 22nd April.stay for 6 days. smooth check in.front guest people are always smiling.was told there are renovation going on but the sound are at minimal. Stay at 13th floor.Room was clean.toilet is big.well stock toiletries.beds are clean everyday.towels are changed everyday.special mentioned to housekeeping lady Ms Rafidah was very nice.always asking is there anything I need.even fold... More

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gagan_talwar, Director of Operations at Hilton Petaling Jaya Hotel, responded to this review
2 May 2012

Thank you very much for taking the time to share your experience following your recent stay at the Hilton Petaling Jaya. I am very happy to read that Rafidah took such good care of you and that you found the hotel’s facilities to your liking. Hope to see you return soon! More

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Additional Information about Hilton Petaling Jaya Hotel

  • Hilton International Petaling Jaya
  • Hilton Petaling Jaya
  • Petaling Jaya Hilton
Address: No 2 Jalan Barat, Petaling Jaya 46200, Malaysia
Price range (per night):* INR4,681 - 8,360

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Hilton Petaling Jaya Hotel
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