The location is great, just walking distance to the jetty of Manukan islands. Breakfast is good. staff friendly. but the room is without window, which became the biggest pity of this stay. more

Best Western is the world's largest hotel chain, & brands itself as a 3 star budget accomodation at quality prices. However, that is no excuse for such a tired hotel! The hotel has an overall tired look, starting from the hotel facade. No bell-boy service upon arrival and departure. The lift was so tiny that there was hardly any standing... more

I stayed there for 3 days and 2 nights. At first i was happy to be checked in to deluxed room with big bed, big bathroom, spacious room and with lcd tv. But the problem was the room doesnt have a view (no window at all). So me and my family go to front office and try to get another... more

This is my 2nd time staying here, the last time being a year ago. It is indeed getting older and shabbier but they are trying their best to keep it looking good. The best thing about this hotel is its extremely good location. Just about everything is in walking distance. The noodles in the nearby restaurant (kolombong kwangtung chai) is... more

I like this hotel 1st and foremost it's situated in the best location in the middle of the city. It's walking distance to anywhere around town, from Philippine market(whereby you can purchase your souvenirs) to side walk pasar malam. The staff were friendly especially the one by the tour reception. I took the one day tour, to the botanical gardens... more

As we were taking a late night flight to KK from singapore. i called up the hotel to reconfirm my booking and i was assured by a very polite staff member that the room would be ready when we reached true to the assurance the room was ready. I have never experienced such a swift check in earlier. the room... more

The tour package I was on required 3 nights in Kota Kinabalu - as well as 4 nights I spent on my own. I stayed at Hotel Garden (with tour company - see review), Hyatt and the Best Western. The Best Western was by far the best of the three in terms of hotel cleanliness, modernization and service. I had... more

We used this 4 times during our holiday, coming back before we dissappeared the next day on more adventures. Rooms are basic, but found them clean and tidy. we only booked the cheapest so were not expecting much. At the end of the day it was just a bed for us not really a Holiday. Not to sure why people... more

The hotel is centrally located, within walking distance to the Gaya St Sunday market, Esplanade and the Jetty. We stayed in a room without window. The bathroom shelf was dusty and the drinking glass was not washed up after use. Bathroom was not properly cleaned as strands of hair can still be found in the bathroom after housekeeping. The breakfast... more