The best welcome we've had to an hotel. Staff very friendly, food excellent, hard to ask for more. Location is out of town, so you realy want to go there to relax or hire a car. We saw two baby orang utans (there is a modest charge for this, and for the jungle night hide- both a very short walk... more

I was only able to take 3 days off from work, and was in need of some sun & beach. I've never been to Kota Kinabalu (KK) before and it so happened that some good value packages were available. In KK you can select either the Shangri-la Tanjung Aru which is very close to the airport, or the Rasa Ria... more

We arrived at the hotel after a long transfer and were greeted by a wonderful hostess from reception, asking us to be seated in the soft chairs nearby, offering us a cool drink and ensuring that she did the check in for us whilst seated...no standing at reception at this hotel! We were in a garden room which was large... more

Great hotel and even the basic rooms are stunning. But only one pool for that the standard rooms can use, which is full of children and slides. Needs a second pool (adults only) that all guests can use. Staff were helpful but never seemed to be going out of their way. Great beach and sunsets. Very nice but 3 days... more

Arriving at the hotel we were greated with a gong. Check-in was immediate and one-to-one in a lounge setting with a cool drink and face towel. Service was impeccable from beginning to end. Had room service on first night as room is wonderful (garden view), with lounge area down a step and a deep balcony with lovely view of palms.... more

Took my elderly mother on a holiday. Thought that sitting by the pool doing nothing would be ideal...and it was! From our midnight arrival (still received the complimentary drink) to our departure I could not fault the service, the hotel and the amenities. I especially loved raising my yellow flag whilst lounging by the pool and having my first glass... more

We've had beach holidays before, but nothing prepared us for our first Shangri-La Beach Holiday. The rooms are definitely pricey, especially on the newer wings of most Shangri-La hotels, but they are more than worth the price. We arrived 2 days earlier than my parents, and having enjoyed the large room with super-large balcony and "open-air" bath that was large... more

My husband and I have just returned from a weeks long stay at the Shangri La Rasa Ria and I have to say that it was wonderful. From the moment we arrived to the time we unfortunately had to check out, we were treated in a courteous and respectful manner. Our stay here was in between visiting Kuala Lumper and... more

I and two sisters stayed for 4 nights. A luxurious place, room service on the first night came complete with tablecloth, stone plates & cultery! Great rooms with balcony in the "Forest" area complete with little balcony. Huge pool and private beach, right next door to the Nature Reserve. The baby orangutuans were worth seeing as well a trek through... more