Flight was delayed, so I called to let them know we'd be late checking in and the children would be very tired. In fact, they couldn't get the room key to work so we spent 20 mins in the corridor with the children desperate for the toilet. When we finally got in there was a bed missing - so we...
More
Thank you for your feedback.
We appreciate your comments and have brought this late check in issue up to the respective departments and will take action on this accordingly. We truly apologize for the inconvenience caused to you and your little ones.
We hope that you will give us another opportunity to serve you and your family better in your...
More