B4 my husband and I left for KK, I read on Tripadvisor on the free shuttle bus svc to the hotel. However, when we arrived at KK, we waited for almost 3 hrs for the shuttle bus tt never came! At first we tot we might hav jus missed e shuttle svc (as there was no bus schedule). We asked... more

We stayed in Grand Boreno for 4 nights and we truly found the stay very welcoming and comfortable. Staff at the reception was warm and friendly, carrying a smile on them always. As we arrived at 11am, we asked for an early check-in. Since our room wasn't ready, they offered a free upgrade to a deluxe room so that we... more

svc was good. toiletries & mineral water was replenished everyday. i like!!! nice lobby with wi-fi. Don't have to take a bus to go to hypermall bcoz it's juz located beside the hotel. would be good if GIANT closes @ 12 midnite instead of 10pm. there's also 7-eleven & orange which operates 24 hrs. also there's a clinic. very good... more

The hotel is one of the better ones in the area. Here are some points: 1) Location - connected to a mall, 1Borneo, although there are 3 others connected to the same mall 2) Staff - friendly and accommodating 3) Accessibility - quite far from the city but the hotel makes up by providing free shuttle service to and from... more

We checked out yesterday after a 3 nights stay in this hotel, which we would describe as clean, modern and value for money. Location - It is situated within the 1Borneo Hypermall which has numerous shops and eateries. If you forget to bring some daily essentials along, fret not as you would most likely be able to get them here.... more

Although I just stayed there for 1 night, but it's enough to convince me that the hotel staff are excellent and very customer-oriented. The rooms are good & clean. Overall it's value for money. more

Hotel was OK, the room was small, and we didn't get an interconnecting room which we requested but did get an adjoining room- which was Ok considering the age of my children. The first morning fright of our life when we heard trumpet music being piped into the room - rang switch and they told me they couldn't turn it... more

I was there on a business trip, and being a planner, I was assigned to handle group check-ins, arriving in staggered days/time (different flights). I was really happy with their service, although relatively slow compared to the city hotels in KL, the staff are really down-to-earth and go the extra mile to help me ensure that my guests don't need... more

The Mercure Hotel Kota Kinabalu is situated within the 1Borneo Shopping Mall approx. 10km outside of Kota Kinabalu, the capital of Sabah. The hotel as well as the shopping mall have been newly opened in 2007, therefore the hotel is in a very good condition. We have booked the room via latestays.com, a very recommendable online travel agent for last... more