We stayed at this resort for 5 days and would go again. It was peaceful with the low-rise wooden architecture, and it has beautiful grounds with monkeys (well behaved), squirrels and even a water monitor! The beach and view are amazing and the food is excellent. The pool is long enough for doing lengths and the gym is well set...
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Dear bue_green_bird,
Thank you for your kind review.
Many guests like the beauty of our resort that nestled amidst tropical surroundings with an idyllic stretch of private beach coves. The sound of birds singing and sea wave certainly provide our guest a relaxing stay.
Your kind comments are greatly appreciated and I would like to thank you for letting me...
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I stayed at Sheraton with my wife for honey moon from Feb, 2 for 3 days. It was a great experience. To begin with the welcome drink at the reception was prompt and nice, check in was fast and our sea facing chalet was good and spacious. Also enjoyed the fruit basket and cookies kept to welcome us. We loved...
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Dear roopakrn,
Great to learn of your recent experience and thank you for sharing in this review.
Our sea-facing jacuzzi room is perfect for guests especially honeymooners wanting for a stunning view and privacy.
I am pleased to learn how much you enjoyed the food at Spice Trader and Captain’s Grill and I would like to thank you for letting...
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I booked a 4-night superior room package for my family, including toddler son and wife. Our package included daily breakfast and a buffet dinner at the Feast cafe. We drove straight from LGK airport in rental car to the resort. The Sheraton wasn't hard to find via map navigation. The check-in process was quick and efficient by the nice Japanese...
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Dear Romuluz75,
I appreciate the time you have taken to provide us with this review.
It is nice to hear of your pleasant encounter with our Guest Service Manager, Ms. Mai Nishikawa during your check in. Trust her professionalism did make you feel welcome.
As you know, movement around the resort is shuttled by buses for our guest convenience. I...
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Built with brown wood, similar to old Canadian houses but all set out nestled among trees and plants lining the beach in Langkawi. Not a bad resort setting, in any case.
Need to call for a buggy to get out from hotel room and sure need a taxi to get anywhere.
Good for a lazy and relaxing stay from civilization.
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Dear DaKingskid,
Thank you for sharing your recent experience at our Resort in this review.
It is nice to hear that our Resort is good for a relaxing stay and guests can enjoy the natural environment.
Once again, thank you for your valuable feedback and I look forward to welcoming you back in the near future.
Warm regards.
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My partner and I chose to stay at the Sheraton in Langkawi for having heard great comments about the franchise. Unfortunately, those comments did not apply for the Langkawi branch. There was thick dust under the furniture and even a dead cockroach; The wardrobes were rotten inside; the cabinet under the bathroom sink had a bad smell and filled with...
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Dear MarceloHanoi,
Thank you for the time taken to provide us with this review.
It is with regret to know that your overall expectation of our Resort was low mainly due to the cleanliness of our guestroom and Food & Beverage services. I have addressed your concern and working closely with my Housekeeping Team to improve the cleaning process and...
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Bed cover was dirty, painting missing as u could see that something was hanging, furniture old and knob missing on a closet, room service left the dishes of neighbour on the floor etc.. Never going there again..
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Dear Amaranthine13,
Thank you for your review.
It is regrettable that the cleanliness and maintenance of our guestroom were below your expectation.
Please contact me personally at email : kumar.renoo@sheraton.com with details of your room and name as I would like to rectify the issues immediately.
Once again, thank you for your valuable feedback and I look forward to hear...
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We stayed in the Sheraton Langkawi for 4 nights and it was a very good experience. Barring the wait for the room to be made ready during check-in (we had also reached a little too early for the same), the entire experience was exactly what we were looking for - a lazy and relaxing time, away from the hectic daily...
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Dear Suman77,
Thank you for sharing your recent experience at our Resort in this review.
I am pleased to read your comments and glad to hear of your relaxing stay.
It is our pleasure to provide comfort to our guests during their stay and great to know that our effort is appreciated.
Our Chefs deserved to be complimented for a...
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Langkawi island is stunningly beautiful but the Sheraton langkawi is really poor in terms of service and cleanliness. The rooms are past its expiry date. There was thick dust under the sofa and the mosquitoes will feast on you. The mosquito plug is grossly insufficient. The shuttle that takes you and picks you up from your room takes ages to...
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Dear Zaako,
Thank you for sharing your recent experience in this review.
It is regrettable that our service and cleanliness did not meet up to the expected standard. Please rest assured that I am working closely with my team to improve the overall performance.
I take concern on the mosquito issues and can assure that regular pest control exercise is...
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The Sheraton Langkawi is conveniently located not far from the attractions of touristy Cenang Beach. It is a sprawling property overlooking a nice bay with calm clean waters so is nice for families with young children. Even though the resort was running at full capacity over the long Chinese New Year week, it never felt overly busy or crowded like...
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Dear CallasCastaDiva,
Thank you for the time taken to provide us with this review.
It was a pleasure meeting you during your stay. I am happy when our guest leave with a positive lasting impression and our effort in making them feel special is appreciated.
As you may know, our Chefs put in great effort in preparing our buffet breakfast...
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We were a bit nervous as this was our first oversees holiday with our 6 month old son but we were really glad we choose this resort.
The staff were so friendly and helpful, especially at the feast restaurant, we ended up eating there most nights. They really went out of there way and nothing was too much trouble particually...
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Dear Craig_Derbyuk,
Thank you for sharing your recent experience at our Resort in this review.
It is our pleasure to ensure our guest comfort is taken care of during their stay. I am happy that you enjoyed our hospitality and the comfort of our beachfront room.
Once again, thank you for choosing to stay with us and I look forward...
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