Neighborhood looks somewhat seedy and the hotel public areas - frontage, reception, pool, etc is old, dated, looks run down but the refurbished rooms are comfortable and bright like the breakfast area. Only complain regarding the room is, there is no exhaust fan in the bathroom and there is a lingering stale smell. With the room windows sealed for safety... More

They gave me a suite because they were full. The room was clean albeit musty. The living area was large, had huge windows and its own bathroom. The bedroom had its own air conditioned unit so it was fine to have two different temperatures. The bed was large and comfortable. TVs (there were two) were flat screened and had local... More

Was here yesterday with my husband to celebrate his birthday. The hotel exceeded expectations, check-in /out was a breeze, and staff were always smiling. The room was a really pleasant surprise, huge comfy bed, nicely decorated and very clean. Do not change the electric kettle to another plug though, it caused a short blackout, but technician came in abt 3... More

Stayed here for the Labour Day weekend and this is where we normally stay whenever we are in JB. What I like about this hotel is its spacious rooms. If you like Roast Duck and Chinese food, you should try the Meisan restaurant on the Mezzanine level. The coffee house on ground level also serves a wide variety of food.... More

All hotels have problems, everyone makes mistakes. The best professionals acknowledge their problems and mistakes and fix them. My check-in at the Mutiara JB would make anyone pick up their bags and look for a room at the new hotel across the street. My company had pre-paid my stay so I just followed the off-hand directions to the lift and... More

Firstly if you are staying in JB is must be because you have to, as its not a place you would chose to stay at for pleasure ! Got upgraded to an executive room, very spacious,comfy bed. Suprised there was no seperate shower, so its a stand in the shower and hold the hose affair ! Nice pool area, very... More

after viewing the photos and found mushroom n cockroach.. we were all worries that we might face the same scene or maybe worst. But we were relief to find the room quite clean but still dusty.. because my roommate was busy sneezing away once we step into the room.

I have known this hotel since i was bachelor 18 yrs ago. It has remained the same extrenally though much refurbishment were done since for the rooms and lounges..Though I am staying in the JB town,off and on my family and I will just stay for one night for fun. We love the food spread of this hotel especially during... More

Location of hotel - Very good as it was situated right beside holiday plaza and 5-10mins walk to KSL... Less than RM10 if you take a cab to Pelangi and City Square Mall. Check in/Check out - Reached the hotel and 2pm, waited till 3pm before i got a room. Check out took only 5minutes.... Rooms - I've asked for... More