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Mutiara Johor Bahru Hotel

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru 80990, Malaysia
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Mutiara Johor Bahru Hotel
Ranked #5 of 75 hotels in Johor Bahru
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187 reviews from our community

Traveller rating
    19
    97
    58
    4
    9
See reviews for
Families
46
 
Couples
18
 
Solo
10
 
Business
61
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
2 of 5 stars Reviewed 17 May 2013 via mobile

I was checkin to the hotel around 2pm as what they put in confirmation...but the reception told me the room not yet clean..im like OH MY GOD!!!!..like seriously...its a long way to get to the hotel and im so tired...have to wait one and half hour to get the room..are your hotel lack in manpower?? Seriously, please improve your service... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
21 May 2013

We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we will address the issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future. More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013

Location is always important! The hotel is very easy to find and access. The beauty is that it operates on a 24 hour check-in/check-out i.e. if you check in at 10pm, your checking out deadline is 10pm the next day. The rooms were spacious and for twin rooms, they offer you 2 super single beds which can actually accommodate 4... More

Was this review helpful? Yes 1
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
21 May 2013

We truly appreciate the chance to offer you our services, and we are pleased that you have enjoyed your stay with us. Your continued patronage a vital part of our growth and for that, we are most grateful. More

Jakarta
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 13 May 2013

Stayed for 2N/3D recently with family while we were on a property hunt in Johor. Check-in and out went without a hitch and was fast. We got upgraded as the room we booked was not available so no complaints there. The room was clean and comfortable but I was disappointed the condition wall socket was damaged and the LAN cable... More

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
21 May 2013

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon. More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 10 May 2013 via mobile

My family recently started at this hotel and first impressions were good. A nice looking hotel with friendly staff. We noticed our room had an unpleasant odour which we quickly worked out was due to the fact that it was a smoking room. I admit it is partially or fault for not requesting a non smoking room (being from Australia... More

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
13 May 2013

We sincerely apologized for the inconvenience that you have experienced. Corrective measures have been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will not deter yourself from staying with us and rest assured during your next visit, Mutiara Johor Bahru... More

Kuala Lumpur, Malaysia
1 review
1 of 5 stars Reviewed 9 May 2013

Went to JB for a funeral and decided to stay at this hotel since my relatives always stay here. Had an extremely horrible experience. First, there was a 10 hour power cut on Saturday night (of course, the hotel didn't charge us for that night, but this was only after I insisted that we get the night free. The hotel... More

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
13 May 2013

We sincerely apologized for the inconvenience that you have experienced. The power shutdown was inevitable due to scheduled maintenance works which unfortunately has taken longer than anticipated. As for the theft incident, the case is currently under investigation as a report was lodged. Once again, please accept our profound apologies over the unpleasantness that you have experienced. Should you require... More

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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Formerly known as Holiday Inn Crowne Plaza. Spacious room, friendly and helpful staffs from front desk to housekeeping and room service. Breakfast is excellent and is served with western and local cuisines. Plenty of hair salons, nail parlours and some great bargains in the mall next to the hotel. Only drawback is no wifi in the room. But overall is... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
13 May 2013

We are delighted to have you stayed with us recently. We have taken note of your comments and will continue to improve on our services to meet guest’s expectations. We sincerely look forward to welcome you back soon. More

Oxford
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 May 2013

Whilst not the best hotel in Johor Bahru, its more than adequate for long or short stays while working in the area. Having stayed here 3 years ago, I was happy to see the same staff from before and they remembered me, and made my stay extremely pleasant. Food is good, rooms are fine. There is a Tesco in the... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
7 May 2013

We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. More

Kajang, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 April 2013

Spacious room, clean but little bit smelly when we stepped in the room. Stayed here for a business trip, and we booked around 40 rooms. Gratitude to a very helpful staffs (Ms Zarim_) who managed to help me sorted out part of those rooms when we had arrived around 2pm. She served me with excellent customer services. However, when evening... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
29 April 2013

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back in the near future. More

Subang Jaya, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 April 2013

Stayed here 1 night as my husband had a business meeting. We got a room in the new section. Was clean, nice buffet breakfast for all tastes. Would rather stay here next time instead of M suites. Had the necessary toiletries, Next door to chinese mall that has good deals. The area is not the best but not far from... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
29 April 2013

We are delighted that you have enjoyed your recent stay with us and we sincerely look forward to welcome you back soon! More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 April 2013

The hotel overall was acceptable. Just have to mentioned that I got a good rate from a friend in KL. Stayed for 4 nights for business trip & I must say the rooms are spacious & comfortable The building though is showing its age. I arrived at about 8:00pm on 7 April and the first thing I notice the face... More

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review
19 April 2013

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon. More

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Additional Information about Mutiara Johor Bahru Hotel

Also Known As:
Mutiara Hotel Johor Bahru
Mutiara Johor Bahru
Address: Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru 80990, Malaysia
Phone Number:
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotels in Johor Bahru
Price range (per night): INR4,110 - 6,332
Reservation Options:
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