The most incredible experience happened to me in my stay at Prince Hakone last December (2012): US$6K cash was stolen right out of the safety box in my hotel room. The worst thing is the hotel management has never taken any responsibility for what happened. The manager's response to my pointing out that the hotel must bear some responsibility was:... More

Big hotel, good amenities but doesn't have a traditional feel for such a great location. Just a big missed opportunity. The hotel is more of a function driven venue than a place to go for a personal holiday. If your going on businessmen for weddings then I guess it performs well. If you are going for anything else, I would... More

This is a great traditional Japanese spa hotel in a fantastic location just by the lake and with a great view of Mount Fuji (if the weather is kind and lets you see it...) we stayed recently and though the rooms were clean although the whole place reminded me of Communist East Germany in the 80's - clinical ... However... More

I stayed here last summer. The hotel was really clean and well organized. The staff are really friendly and helpful. It was late in Hakone and we cannot get neither taxi nor bus to the hotel (the night in Hakone are really silent). We call the hotel & they said they will picked us. It was quick respond and really... More

Great location and we were lucky enough to have two days of great weather complete with snow capped views of Fuji. The room and bed were very large compared to other Japanese hotels and the hotel itself was modern, interesting an unique, staff were helpful and most could speak some English. The three times daily shuttle bus to and from... More

We went there with the group from my church. The hotel has beautiful view, close to the lake. They have onsen too inside the hotel. We ate a lot at the restaurant, they have two restaurant. One is the small one. We ate breakfast and dinner there. The foods are delicious, off course most of Japanese foods are served with... More

The Prince Hakone lies in a beautiful location by lake Ashinoko. The room we had was spacious with a nice bathroom and fluffy towels. However, we rented a car for the 2 days we spent at the hotel. We decided to roam on our own instead of using the widely used public transportation. We looked at the restaurant prices and... More

It's an amazing place to stay. It's a wonderful time to visit. It's a peaceful atmosphere in everywhere in Hakone. It's a lovely hotel with a gougeous ounaments designed by Japanese architect Togo Murano. Just three comments I'd like to put here for you; 1. Taking some food for breakfast, lunch or dinner, like cracker, cheese, hum, fruits and few... More

Very good location, Great french restaurant. helpful staff. Very romantic and unforgettable. The lake gives joy. Not very good grocery store (it's Japan). No swimming pool or gym. Took trips on the boat on the lake and cable and train trips in the area and would recommend them.