Stayed for two nights on Hilton points (20,000/night) The good: + Free shuttle to Narita train station & Aeon Shopping Center + Well equipped fitness room & pool - multiple free-weights & weight machines as well as quite a few cardio machines. Also had a running track. + Courteous service - any questions I had were quickly and comprehensively addressed.... more

Conveniently located at the Narita Hilton, I've had the pleasure of staying at this hotel for many years. Generally upon arrival to Japan, I spend the first day at the Hilton to adjust and then transfer to another hotel(s), closer to business, usually at The Big Sight for trade shows. This Hilton always provides spotless accomodations and politeness. Note the... more

I have stayed in few other Narita Airport hotels and I would say this is one of better one. What I liked about the hotel - Excellent Service, very friendly staffs - Very good breakfast for the price - If you get a deluxe room, you get nice open view and big room. - convenience store in the lobby My... more

3.5 overall rating for this hotel is a shame. It's really good, especially for Business. Many airline crew people stays here. I liked it a lot!! I'm very close to give it 5-star and I only do that when I finds somethings spectacular. Japan is one of the most expensive countries for a tourist, but this hotel is one of... more

Hotel rooms in Japan are mostly rather Spartan. Hilton in Narita is no exception. Still, it was a pleasant surprise that they have proper duvets with duvet covers, not only sheets, and a few rather nice if small pillows. There is something in English in the television, at least CNN and Fox. The bed is hard, but not impossibly so.... more

What a dumpy hotel. Our room was filthy. We had brown smears on the bed duster and there were stains all over the walls. We had two tiny single beds that were wet with sweat from the previous guests. The room was so small that we couldn't fit open our suitcases. What a depressing place to stay. My husband and... more

Very good service, nice rooms, very good breakfast, good transfer system to the airport more

My teenage daughter and I stayed here at the end of our travels to the UK- Scotland & England..throughout July 2009 & then on to Japan. We had been staying in Tokyo at a traditional Ryokan , however the hardness of the floors and uncomfortable futons had meant several sleepless nights, therefore it was an immense relief to check into... more

This hotel is located a few minutes from Narita airport and is great for an overnight stay. The lobby is beautiful, with water fountains and a waterfall in the courtyard in the center of the hotel. Very relaxing. Rooms were large by Japanese standards, very clean, and everything looked new and up to date. I thought the beds were a... more