We were given the highest floor for non-smoking rooms. And it has the gorgeous view of Ishikari Bay and Sea of Japan; as well as the ever beautiful Hokkaido snowfall. On the day of arrival, we were received by the Front Office Manager Motoki Fukui at the lobby, and assigned a staff to have us checked into our room personally.... More

We stayed there for 3 nights. We got an ocean view room while my friends got mountain view one. Both views are good. The room is spacious and well furnished. We booked it at Hotels.com with good price. Although it is 2 JR stations from Otaru, the location is good. It only cost you yen1500 to the center of Otaru... More

We stayed at the Grand Park Otaru for two nights before going to the snow festival in Sapporo. Everything about the Hotel is just great. It was easy to reach by train from New Chitose airport. A quick walk through the mall with very good signage showing you the way. At check in we were greeted with the biggest smiles... More

I stayed with Grand Park Otaru last december and the number one thing that stood our for me was that we can finally find someone who can speak really good English! After travelling for almost 2 weeks, you have no idea what a relieve it was to not have to struggle to understand and be understood in our very limited... More

Hotel is not conveniently located. Need to drive to the otaru canal. It's located next to a big but useless shopping mall. Didn't have anything great there and nothing nice to dine around there. Hotel staffs are friendly and nicely decorated. It's clean and the room has an excellent ocean view. Wifi is not available in the room. Only available... More

I recently stayed for two nights with sea facing room and the view was beautiful The staff are very helpful and this Japanese staff waited with us to make sure we board the bus that brings us to town when we told her we waited at the bus stop but missed the bus. she stood with us in the cold... More

I have stayed there twice. The room is facing the ocean and the view is beautiful and relax. The room is not new but clean and nicely decorated. I had tried both breakfast and lunch at the cafe there. The breakfast has a long of variety, you can make your own bowl of raw tuna and scallop with rice. Lunch... More

I really enjoyed my stay at Grand Park Hotel. The Front Office Manager was exceptionally helpful when it was discovered my internet booking hadn't gone through. He happily upgraded me and I even got a beautiful little Christmas tree ornament. The sea view is wonderful (especially from the 18th floor) and the hotel has a quiet and dignified feel about... More

Full service hotel with grand lobby. Excellent buffet breakfast with extensive Japanese choices, including make-your-own sashimi chirashi don. Hotel attached to huge shopping complex. However it is not located in the canal district, or within walking distance. LAN internet only. Tight underground parking.