Me and mom stayed in this hotel two nights, no matter the services, the room, the hot spring, the view to akan lake, the buffet. everything is great. If you have chance to stay here, enjoy the environment/equipments here.

I wanted to treat my parents to something special and the hotel certainly lived up to that. From the moment you arrive the service you receive is amazing; attentive and friendly. There are two main areas of onsen baths; one on the lower ground floor which overlook the lake directly and one on the top floor. I prefered the lower... More

The stay in Akan Yukunosato Tsuruga is a relaxing one and it is the most wonderful part of my Hokkaido trip in June 2012. Location: The hotel is located near Lake Akan and it seems far away from everything else. We reach there by car and free parking was available (valet parking - the staff will drive your car to... More

we booked the room with the private onsen in the room. It faced the beautiful lake and shore. The room came with a sitting area which was converted into sleeping area at night, dining area, a bathroom, a toilet ,a study area and a balcony with onsen. While you enjoy the onsen, it is difficult to have more than a... More

This is my second stay at this property but I have still enjoyed it as much as I did for the first time. Genuinely caring staff, great service. Rooms are spacious and comfortable, with good sized TV (as per photo). Snacks are provided on arrival, and after dinner. Dinner and breakfast included are of great quality and value. The onsen... More

We had the private room overlooking lake with private bath tub in the balcony. A bit pricey about USD350/pax/night. Minimum 2 pax to the private room. Inclusive of set dinner or buffet dinner and buffet breakfast. You sleep on the floor tatami style. If you don't mind going to the public bath and on a budget, go ahead with the... More

I stayed at Tsuruga hotel a total of 3 times, 1 in summer and 2 in winter. Either time I found tsuruga a fantastic hotel to stay. A typical self-sufficient onsen hotel. They different styles of room to choose from, I stayed in a relatively big room, with a sitting area near the entrance, and a semi-open air onsen in... More

Stayed here in Oct with my mum - the weather was pretty wet & cold on the day we arrived in Akan Osen so we sat in the lobby for a couple of hours until check-in time. Nice to have tea and some sweets available and there are a few shops in the hotel to browse. The main shopping area... More

My husband traveled here in May, 2009, wanting to experience a genuine Japanese onsen resort. We had a lakeview Japanese style room. The room was really big and had a small kitchen area and a separate "living room" . Since not many employees speak much English, they thoughtfully assigned an employee (Yuko) who speaks fluent English to help us throughout... More