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Comfort Inn University


Hotel class 2.0 of 5
One Flint Road, Amherst, NY 14226-1047
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Reviews you can trust

57% Recommend
3.5 of 5 stars 24 reviews
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[ Date ] [ Rating ]
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3 of 5 stars
Buffalo, New York
18 May 2009 | Trip type: Family
1/1 found this review helpful

I had two rooms here for one night over a major graduation weekend. All of the graduations for Buffalo area colleges happened to be going on at University of Buffalo which is directly across the street from this hotel. I was here for a graduation so I expected it to busy. I got to the hotel around 3pm and checked... more

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5 of 5 stars
New York
29 Dec 2008 | Trip type: Business, Solo travel

Stayed for business in december. Hotel was clean and the wireless internet worked well. Will stay again. more

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2 of 5 stars
Hamilton, Ontario
1 Dec 2008
2/2 found this review helpful

We stayed for a weekend at the end of November for a Buffalo Bills game. That brings me to my first point- DON'T STAY HERE IF YOU PLAN ON GOING TO A BILLS GAME! The hotel is 15 MILES away from the stadium. IF you are traveling with a big group and more than enough vehicles it may be OK,... more

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3 of 5 stars
London, Ontario
13 Nov 2008

My Mom, sister and I stayed 1 night at this hotel to do some shopping in the area and everything was fine. Things were clean, staff were friendly. The breakfast was great in the morning to get us started. more

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1 of 5 stars
the USA
16 Jun 2008

We recently spent two nights at this hotel, and for the amount we paid thought that the amenities/services or lack thereof were totally unacceptable. Upon our arrival, it took 20 minutes before one of the two people at the front desk even addressed us, as they were both preoccupied with checking-in another customer(two people checking-in the same customer?). The hotel... more

Management response from
generalmanagerciu, General Manager

Thank you for your review. The "wi-fi" issue has been addressed with our supplier and is very fast with a good signal. We have added hard boiled eggs and fruit is available on our breakfast bar. We do hope that you will give us another opportunity in the future to prove our usual hospitality.

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1 of 5 stars
canada
16 May 2008

we received a confirmation for the hotel. however the hotel cancelled the reservation at 10:00pm when they mistakenly entered the wrong exp date for the credit card. when we raised an issue Tiffany the less than helpful "supervisor' hung up the phone. we contacted the chain they told us " the hotels are independently run' ..... buyers beware! A confirmation... more

Great Staff
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5 of 5 stars
MIchigan
24 Apr 2008

The staff at this hotel were a delight and went above and beyond each day to ensure that my visit (and that of my colleagues) was pleasant. Most notably Tiffany (the afternoon desk clerk), Noel ( the morning desk clerk) and the Loretta (breakfast lady) were great. Our group travels a lot and we received the type of service that... more

Management response from
generalmanagerciu, General Manager

Thank you for your kind words about your stay at our hotel. All of my staff go above and beyond to ensure that every guests experience is a pleasant and memorable one. We look forward to having you return soon!

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2 of 5 stars
new york
9 Apr 2008 | Trip type: Solo travel

Had a terrible experience. When I checked in , the young concierge was rude and indifferent and more interested in flirting with the teenaged boys in the lobby then paying any attention to my checking in. At about 12 30 am, the guests across the hall from me became extremely loud and raucous. They were high school hockey teams there... more

Management response from
generalmanagerciu, General Manager

Thank you for your review. All of the staff is extensively trained in customer service. A secure and comfortable night stay is our first priority for all of our guests. I am sorry to hear about the problems you had the evening of your stay and would like to assure you that this has been addressed with the staff so...

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2 of 5 stars
New York
29 Mar 2008

The staff at the hotel is terrific, but the rooms and bathrooms are very small and need updating. I can't say the room is dirty - but it looks dirty and dingy. The continental breakfast is adequate and free. There is free wireless internet. The pool is indoor and heated, but very small - it can't be called a swimming... more

Management response from
generalmanagerciu, General Manager

Thank you for your review of your stay. Since March we have installed new tubs, new room carpet and new lobby carpet. We have also, puchased all new bedding, shower curtains and mirrors for our rooms. Our staff is constantly working diligently everyday on making our hotel one of the friendliest and best in Buffalo.

Nice Hotel
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4 of 5 stars
ny
23 Mar 2008 | Trip type: Couples

This is a nice hotel. The staff was very friendly, the rooms were clean and our breakfast was good. Overall we had a great stay and will definitely stay here again. more

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Comfort Inn University Also Known As

  • Comfort Inn Amherst
  • Amherst Comfort Inn
Address: One Flint Road, Amherst, NY 14226-1047
Hotels in Amherst Comfort Inn University
3.5/5.0
24