The front desk staff was uncourteous. Our family traveled from Virginia all night on Friday October 23 and arrived in Buffalo NY around 8:30 am Saturday morning. The purpose of our trip was to attend a wedding that started at 1:00 PM. Although we had reservations, we were told they could not give us a room until noon. We were... more

Beware of buying their advance purchase Internet price! They take the money up front and if you need to cancel or change for any reason (in our case, an elderly parent's surgery) then you are out of luck and $. Corporate Holiday Inn does not help, but says that each Holiday Inn is an independent franchise. Long story short, Holiday... more

I stayed here overnight on my way to Canada. The hotel is really clean, rooms were large, bed was comfortable. It's right off the interstate, so easy to get to and out from. I would agree with another reviewer that the plumbing is quite noisy and can keep you from sleeping in. I didn't have a chance to check the... more

Stayed en-route to Canada at this Holiday Inn. I was greeted and welcomed by a smiling desk staff as a Priority Club member and given the traditional "welcome guest" bag. ( this usually has some food goodies and a discounted drink at the bar etc) as well as a superior room. It was very clean and comfortable. Pluses for this... more

I found the front desk staff to be uncourteous. We also requested a housekeeper because we were sleeping when they came by but the one they sent only made the bed, no new towels. This was after the desk told us that all the housekeepers had already gone home for the day (1pm on a Saturday). The following day we... more

My colleague booked both rooms and the staff completely ignored that I was traveling with, never asked for any of my information or if I was going to pay for the second room or even acknowledged that I was there? As platinum members we were treated no different than any other guests, no upgrades were offered and the desk staff... more

This hotel is clean on the inside and out. The pool is great and not crowded, same with the Jacuzzi. The workout room had what seemed like new equipment with TV's on them and I had never seen that before! The staff were all really friendly. more

We had to attend a wedding and the bride reserved blocks of rooms here at a great price for the out of town guests and this was a good choice for the hotel. Stayed 2 nights, rooms were clean & had a choice of pillows, everyone was polite, friendly and willing to please. The only problem we had was the... more

Stayed here,as an event we were attending was held there. Location great near highway, SUNY, shopping, food. The staff was not very attentive, the man checking us in did not even make eye contact, even when we asked questions- it was strange. The room was okay, furniture looked like the 80's, bedspread maybe the 90's. Bathroom was nice- pretty shower... more