We had a terrible experience at this hotel and would recommend staying at the nearby Marriott instead. We reserved a room and a roll-away bed for our family of four. We called ahead before embarking on our trip to confirm that we would need a roll-away bed. The desk clerk confirmed this, but upon arriving at the hotel after a... More

Staff was very friendly. Breakfast was very good, clean and kept up. Bed was comfortable. Housekeeping did a good job cleaning. Came in every night to make beds and change towels. Rooms a little bit small for a family of four. Overall. Great experience. Lobby was very nice, had fireplace on, Holiday music, cozy couches and chairs to sit at.... More

We spent the Nov. 19th wkd. at this hotel and the service was exemplary! The front desk staff, especially Joelle was most helpful. As a former employee of Hampton Inns, she knew what we were asking for and baked some cookies for us. The 1 bedroom suite we had was spacious and clean. The fitness facility was first rate, with... More

We reserved 18 rooms for our son's wedding this fall. The hotel was fantastic with making reservations, adding more rooms, helping us with a banquet room and letting us use the lobby in the morning and at night. The complimentary breakfast meals were wonderful. The Thursday complimentary dinner was a pleasant surprise. Our rooms were spacious and worked well with... More

I've stayed here before and like it, but the mattress during this stay sunk too much in the middle. And, since the bed is one of the most important aspects of a hotel, i felt like I paid way too much. More

I used to always stay here when I traveled to Amherst, and if my company reassigns me to Amherst I will continue to choose this hotel. The rooms are great - clean, comfortable, spacious. The breakfast is good - nothing too fancy but hit the spot. But the real winner here is the staff - always so friendly and helpful,... More

I have been in this hotel more than 14 months! I am from Italy and I went to Buffalo for medical treatments.My health condition was very serious! I have been at Homewood Suites and my room (113) will always be my home in my heart! I found very nice people there and everyone helped me a lot,many ways!! Everyone is... More

This is a really nice, clean hotel. The rooms look great, with granite counters and nice colors, a large flat screen tv and pull out couch. Service is great.The bed was comfy. The pool is great. The fitness room is decent and the lobby is beautiful. Drawbacks; the free breakfast is just okay and the heater/AC unit is noisy and... More

We stayed at this hotel for my high school reunion in July of this year. My family and I arrived at around 7:30 pm and checked in. While we were checking in, a manager stopped at the front desk and asked us if we would like to have some tacos for dinner (the dinner reception offered that night was already... More