I visited this hotel between 12-17 Sept'11 and this being my first visit to the country, I was lookin forward to my stay in this hotel. Apparently, realised that its a SHAM !! The name - Holiday Inn was only namesake; the staff was rude & the service was terrible. Food was poor in quality, mostly room service arrived quite... More

Probably the best hotel in Mutare but at 149 USD overpriced. The hotel surely must have seen better days. The air-condition in the rooms is permamently out of order, probably since a long time an electric fan must do the job. The tissue box was empty, they better remove it because the staff does not have tissues for refill. The... More

Staff are very nice and friendly, but that is all. The room I was in was very noisy and blankets needed washing. Except for breakfast, food was mediocre; menu had very limited choice. More

I ran a workshop for a week at the Holiday inn Mutare in March, 2011. It was lovely. The bed was the most comfortable I have experienced in Africa thus far. The hotel staff was very accommodating and extremely friendly. They picked up on things that were said in passing and made corrections or adjustments prior to being asked. The... More

1. Staff were welcoming and friendly. 2. I asked for a quiet room, instead was given one with a connecting door to a noisy couple in a suite next door. 3. Staff were not properly informed about the internet, which to their surprise I managed to get to work, reasonable connection. 4. Food was mediocre and very limited choice. More... More

The room service there stole my phone only to realise it when I reached Harare. I was so hurt because I was so relaxed that I was in a safe beautiful place but eish I was wrong. To make matters worse it had all my memories my son's pictures and videos I was meant to download them in Mutare.. I... More

We really had a wonderful time. The services were superb, well above board. I am grateful for the staff especially Dorothy Tubulo-Liaya. She is just excellent. Infact the whole staff is cheerful, save for one guy from the Accounts Department who was very rude when we wanted to collect our change. AIDS Among US will continue to give you business.... More

the hotel structure is generally good in terms of Zimbabwean standards. Food and Beverage experience would need slight improvement. Management and staff are quite friendly, cheerful and very welcoming More