The girls at reception - Sally & Tammy & Yummy (their nicknames, obviously) - are simply amazing! They went above & beyond the call of duty to make sure I had a great stay in Hoi An. They gave me all kinds of insider tips to the city (e.g. local non-touristy restaurants) and even accompanied me in person when I... More

We stayed here for 3 nights in January 2012. The reception staff were very nice. They remembered our names!! The room was alright. It was clean and tidy. Our laundry got done within a day. A downfall of this hotel is its the location. You need to walk about 10-15 minutes to get into the main part of Hoi An.... More

We stayed for one night here during our 11 day Vietnam-Camboadia tour. We were two couples . We arrived fairly early in the morning after a early morning flight from Saigon - the staff directed us to breakfast while they got one of our rooms ready. Breakfast was good but a little limited in choice (compared to huge buffets you... More

The staffs super-friendly way felt too unnatural to appeal to me. I'd prefer if they'd remember my room number more than my name. Hotel has seen its best days and is worn, though well kept and with flowers in the room. Major complain was a very loud sound from a large fan or something like that that could start for... More

Staff are friendly with good English, rooms are comfortable with TV, DVD, computer and ensuite as well as being elegantly decorated. Breakfast is delicious, with the best Pho I've had in Vietnam and just a short bikeride into old town with rental at 20, 000 dong per day. More

Got a decent rate on Wotif for one night here. Was a last minute decision to visit Hoi An rather than over night in Da Nang. Felt the ancient town though pleasant, was a bit touristy. Glad we only stayed one day/night. How many tailor shops can there be? Reception were incredibly friendly to the point of being a bit... More

My fiance and I arrived to this hotel after travelling from Hue on a motorbike, so we were rather tired and irritated and in desperate need of a wash! The staff came out to greet us and collect our luggage and they were so friendly and all had such great sense of humour, we instantly had smiles on our faces.... More

I was impressed by the service in Vietnamese hotels but the staff at Hai Au were by far the most welcoming and friendly. The rooms were clean and large, the location is good (5 minutes to old town) and the breakfast had really nice local options aswell as international food. But what made our stay here was the friendly and... More

We stayed here for two nights, we had a double room with a balcony. The room was large and clean. The staff were very friendly and helpful. This hotel was very cheap in price given its quality More