perfect place, we had one of the probably best rooms, in the village area with direct beach access. i can just recommend this hotel, very good food. extremely friendly staff and beautiful garden. we stayed 10 nights with 2 kids and we had nothing to complain about. lately run by hilton you can see and feel the expertise!! there is...
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Our group of friends were occupying 5 rooms. The ground floor room my husband and I had was very large and spacious with a pull out couch, small dining table, writing table, large flat screen tv and mini bar/fridge and also a patio area at the back with 2 chairs to relax in over looking a...
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Just spent a great weekend at this hotel, an hour from Dubai. Efficient and early check-in, staff very helpful throughout the hotel. Great value beach brunch, good pools and beautiful gardens. Hotel has aged since our last visit, but still very clean. Great facilities with golf course, live entertainment in the lounge on the Friday night and good live entertainment...
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It was a great stay! All was perfect, a nice and very clean room, the bathroom too. The staff was always friendly and qick. ( And the Indian girls were really goodlooking - very important for a grandfather!) The buffets were extensive und the food tasteful. (Sorry for my simple English!)
My husband and I visit Al Hamra about 2-3 times a year and each time we enjoy the beach, the restaurants and have never had a complaint about the rooms. That said, we recently visited with another couple and were disappointed this time around.
The beach chairs did not appear to be well maintained and we had to move around...
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Dear ImeldaPandora,
First of all thank you for sharing your recent experiences at our hotel, allowing us to follow up on the feedback you have kindly supplied us in your elaborate review.
I assure you the comments made have been well noted and will greatly assist us in the continuous improvement we are sttriving to achieve at the hotel.
Respective...
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Just came home from a one week trip to Al Hamra resort with 2 kids and had lots of fun there. The hotel is clean, althought it would need some enhansement in the public areas ( it would do much if the cushions in the restaurants were changed to clean ones and the pool side restaurant would have tablecloths and...
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Dear Karolina444,
Thank you kindly for your review of your stay at the Al Hamra Fort Hotel, we were delighted that overall your stay was pleasant, relaxing and rewarding.
I have taken note of the constructive feedback you noted pertaining service and public areas, which will be discussed further with those responsible for those areas, with an aim to improve...
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We could not arrange up grade to half board or transfers from the UK. As both would have been too expensive. We had problems finding an agent in the UK to book through.
Dear Christine M,
Thank you very much for your feedback, which is very interesting for us. We work through our local operators such as Travco and others, who have connections with UK based travel operators, so we would not know those sources. Our direct sources are amongst others Southhall, Jack Travel and the Lotus Group.
We will definitely follow through...
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We had quite a nice stay at this resort although in late February it was too chilly to sit outside most mornings and evenings.The staff is friendly but lack somewhat in efficiency. At least at breakfast time they seem to be too few.
The evening buffets are nice but after a week you have eaten most of the dishes a...
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Dear Elsamarie55,
Thank you kindly for your note, and for your confidence in Hilton to return the property to it's grandeur from the past, which is what we are dedicated to do, and to which extent we are currently in the planning phase.
Again, your notes will be used in this process, and we will also convey your message to...
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totally agree with the previous review, stayed 3 nights after cruise . hotel needs updating airconditioning was useless mainly germans stayed there .it would have been interesting to see how much the vouchers all the waiters asked for cost. we were booked in by iglu cruise on bed and breakfast and found it very expensive.coke £4 beer £6 wine £7.on...
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Dear Utopia3,
Our sincere thanks for your feedback, which equally to the previous comments, will be used in the most constructive way going forward.
On a brighter note I will also convey your appreciation to the kitchen team who seem to have been able to satisfy your taste buds
Kindest regards,
Erwin van der Veen
Hotel Manager
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Two nights at Al Hamra Fort as an excape from Dubai.
The good - the bedrooms are large and clean. Try and get a seaview room on the first and second floor. Strangely we (a married couple) were given a room that had an extra rollaway bed in it.
We were not offered a no-smoking room on check-in. I do...
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Dear Rascottdotcom,
Thank you for sharing your thoughts through Tripadvisor.
We were happy to receive your feedback, and have noted your constructive criticisms, as we have taken over the management of this property late last year, we are currently developing the detailed plans for a major upgrade to the product, and feedback such as yours is extremely helpful in ensuring...
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