The Rotana is a lovely hotel with good restaurants and a pleasant outdoor pool / bar area. There were however a few annoying aspects.
Housekeeping was tardy. The room was sometimes cleaned as late as 4pm. Bins weren't always emptied and we only had a turn-down service day one night out of five. When we arrived one of the bathroom...
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What a wonderful hotel. We had an excellent room overlooking the pool.The food was outstanding and such a variety.Full marks to all the staff.
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Dear kangaroo017,
It is always pleasure to read such positive comments from valued guests as yourself. Thank you for your helpful feedback and a tripadvisor review.
I am very pleased to know that you have enjoyed your Al Ain Rotana experience and we all are looking forward to welcome you back at any time of season to greet you with...
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This hotel is nice, following the Rotana standards. Guest services very attentive and polite. Check in was efficient even though the room was not ready. They promise they would call me when it was ready, but I am still waiting for the phone call (24 hours later). Room Executive suite) AED 1,300 was very spacious nicely appointed. Did not received...
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Dear
Thank you for choosing Al Ain Rotana and taking the time to write down a review.
I was very disappointed to know that we were not able to satisfy all your needs during your previous visit to our Hotel.
I would like to really apologize for all the shortcomings you have experienced during your stay. I would like to...
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A really beautiful hotel in an exellent position in the town. They are doing major works to the hotel but this is not a problem. The layout is partly apartments that are set around a garden area with a pool etc. in the Middle. Everything and everybody was exellent. We had some problems with loud music being played near our...
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Al Ain Rotana Hotel is an excellent choice for staying in Al Ain. It is well located, close to the city center and to the Al Jahli park, the most beautiful there. The quality of service is outstanding. I got a very spacious room with a balcony in the old wing, but very well maintained, clean, and comfortable.
The buffet...
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Dear Camcordereye,
Allow me to thank you for the beautiful comments that you wrote for us. We are indeed very happy to know that you had a very nice stay and that you enjoyed the employee service, facilities and our all day dining Zest.
Guest satisfaction and perfect experience is what we are striving for. Rest assured that we will...
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I stayed at the AL AIN ROTANA whilst on a business trip to Al Ain. The hotel is probably among the early establishments in this city, but is very well maintained. I stayed in the Old Wing which appears to have been refurbished not long ago. The room - a great bargain at just about USD 125 - is extremely...
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Dear sraghavan,
Thank you for staying at Al Ain Rotana and to writing a comment on your Hotel experience on a tripadvisor.
I really appreciate your positive comments about your visit, I will definitely pass the message to the team. As well, thank you for your constructive feedback on the shortcomings occurred that time as it helps us to improve...
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We had gone to this hotel during the New year. They had a good package with room, gala dinner and buffet breakfast. The lobby was huge and decorated well for the new year. Checkin took a little time but it was expected as the hotel was full because of new years eve. The rooms were big and clean, but the...
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Dear KSKDubai,
Thank you for your wonderful review and a happy new year to you and all the readers of this message. We are happy to know that you enjoyed your stay and the hotel facilities as well as our special New Years Eve room package offered.
With regards to the view, as you mentioned already the last day before...
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We where very impresse by this hotel in Al Ain, nice big lobby, nice rooms, very good breakfast, nice coffee corner and all you could wish for. However we where given a room on the 4th floor and the noise from the airco's outside on the roof was very loud. We did not have problems getting to sleep but if...
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Dear ICI01,
Thank you very much for taking the time to write a review for Al Ain Rotana. I am glad to know that you have had a great stay and was satisfied with the service given by our guest relations officer to book your safari tour, we hope to see you again in the near future.
Warm Regards,
Ayman...
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My husband, myself and 2 friends decided on the spur of the moment to stay over night in Al Ain. We decided on the Rotana as we had previously stayed at The Cove Rotana and had a wonderful experience. Check -in was fast and efficient and the lovely lady by the counter was very polite. Our rooms were not ready...
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Dear Claire,
Allow me to firstly thank you for staying at Al Ain Rotana. I am happy to know that the check-in time satisfied you as well as our front of the house service and of course the delicious breakfast meal from our room service!
With regards to the Food and Beverage comments, I am very sorry to hear about...
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We had a disappointing experience at the Al Ain Rotana. We booked a premium suite online for one night for two adults and a 4 year old.
Our problems started at check in when we specified that we did not want a room overlooking the construction of the new wing of the hotel. Despite the person checking us in sharing...
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Dear Eshy76,
I am concerned to learn the difficulty and inconvenienced you have encountered during your last stay with us. I am always saddened when I am made aware , for whatever reason, that any of our guests have faced any trouble.
Please accept my sincerest apology on behalf of my team for this frustrating situation.
Rest assured that the...
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