This resort has no interest in the custom of people who travel as friends or family. Like others I know, I bought accommodation vouchers here but was told that as my sister and I were not a 'romantic couple' our voucher was not going to be honoured for our request to stay in October. This despite the fact that they...
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Dear Jann,
may we ask why you bought a voucher from a promotion you are not qualifying for? Whose fault is this? The conditions have been clearly (couples only) indicated on Our Deals. Of course we don't know about their refund policy but from the resort side, facts are simple and clear. You should not have bought the voucher.
We...
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We bought vouchers from Groupon Sweden, one for me & one for my boyfriend since 5 years. First when we tried to book a room for 2 weeks, they said that it is only 1 voucher / stay / week. Though it sais that it is 1 voucher / person. Well then we tried to book a room for 1...
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I'm sorry about your difficulties to book a room with us. It is correct, only one voucher can be used per couple, so one week should be possible to book, if all other conditions in the promotion apply. We have booked in a large number of guests from the promotion in Sweden. February is high season however and it might...
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When we first arrived we had a slight problem with our room, that being the airconditioning wasn't working but things were rectified very quickly. It was the perfect place to stay and have the opportunity to relax. The pool was amazing, along with the overall setting of the resort and Benz provided fantastic service at the pool bar. He was...
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Nice and pleasant hotel, good view, nice pool.
Breakfast needs improvement. I would stay again, good location if you need to be in Rawai.
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Thanks! Actually, you need to be in Rawai because that's where the Mangosteen is. :) By the way, could you let me know what kind of improvements on the breakfast you would like to see when you return next time? You can email to me directly, hajo@mangosteen-phuket.com. Thank you very much.
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I bought the $199 deal offer and had no problems booking when I wanted to go.
I had the best holiday in phuket and the resort was amazing. I would recommend this to anyone looking at going to phuket. It has lots of places around the area to eat and explore which are so cheap. The staff Luke and Michael...
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Great, please come back again! May I suggest, next time also try our Spa. Certainly not to compare with the beach massages and we have a great special offer as well. John Gray Sea Canoe indeed recommended to all our guests.
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Along with many others we took advantage of the $199 deal (plus paying extra for our son) and hoped for the best during the April school holidays.
We were very pleasantly surprised.
After an initial problem with our room, that was sorted very quickly, we settled in to the resort.
The pool area is just lovely with great staff to...
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we went April 2012 on $199 scoopon and paid for upgrade to royal suite. yes we also had the membership spiel from Luke, and was never pressured and though we didn't take up offer, all still friendly! staff in resort were all very helpful and friendly at all times, with special thanks to reception lady, who after i rang for...
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My husband & I stayed at Mangosteen Resort & Spa for 7 nights on the "$199 Our Deal" offer.
We booked early as advised on our voucher & got our first choice of dates confirmed almost immediately.
After reading so many negative reviews on the Trip Adviser site in the following months we were really starting to worry that we...
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We bought the $199 deal like many and thought, "oh well, if it heads south we won't have lost much" But what a great holiday we had! We decided to tack on an extra 10 days and do a "grassroots" tour before we chilled out at our luxury resort, and chillout we did! With great service and company pool side...
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Feel like rating this place 2* but I cant. We got a cheap deal off the internet for AU$199 and upgraded it for another AU$300. No complaints, great rooms, very spacious, good condition Excellent.
From now on I am going to rate this as if I actually had to pay full price like a few people I met. 1*, paying...
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Thanks for the great rooms, good condition and the "excellent". I'm not sure however, why you have to use bad language, actually censored by TripAdvisor, as you don't even know us? Many of our team are working with such terrible employers since 5 years, some since opening.
It is virtually impossible to keep fresh seafood in any hotel, it is...
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