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All 22 Rawai hotels »

RaTaNa Apart Hotel

3.0 of 5
97/3 Wiset Road Rawai Phuket | Rawai Beach, Rawai, Phuket 83130 , Thailand
Hotel amenities
RaTaNa Apart Hotel
Ranked #12 of 22 hotels in Rawai
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    7
    10
    2
    3
    1
Date Rating
Munich, Germany
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 March 2012

In short: If you want a decent place to stay (and are out in the morning and back late, e.g. diving), you know your way around and do not expect extraordinary service, this is a good place to be. I might come back there when doing my instructor course. If you look for a resort like feeling, pampering service and... More

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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
10 March 2012

Dear AlexK01, On behalf of the entire staff of Ratana Apart-Hotel @ Chalong, we would like to thank you for staying with us and we do appreciate you taking time to share your kind review. We are glad to hear that you have been satisfied with our room, facilities. Nevertheless,we will continue to strive for better service to meet guest's... More

Phuket, Thailand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I visited Ratana last year (2011) and I liked it because it had 24 hours pool access. Although it is in an area that is not popular by tourists, the pool area made up for it. This year I also booked the same hotel and when I arrived the pool was closed with gates 7pm. I was told by the... More

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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
9 March 2012

Dear Ms.Liis, I would like to sincere apologize for the inconvenience you experienced during your stay with us at Ratana Apart-Hotel. I am sorry to hear about your experience with one of our personnel at the front desk. We have discussed this issue with our staff to improve customer satisfaction level. About pool service, It appears this situation was a... More

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Auckland, Auckland, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We stayed here over the Christmas holidays and we regret that we did not pay a little extra for a better hotel in a better location. Here are some serious issues about this hotel. First and the most important is the attitude of the staffs, except the lady at the reception (Jenny) everyone else is extremely rude and unhelpful. The... More

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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
9 March 2012

Dear Guest, Thank you for taking the time to review your stay. I would like to apologize for the inconvenience you experienced at our facility. Also I sincerely apologize that some of our staff was not up our standards. I have addressed these concerns with our staff and we will be taking steps to improve upon your comments. your feedback... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 10 January 2012
3
people found this review helpful

We stayed here over the new years break for two nights. Yes, the rooms are modern and nicely appointed but lacked the basic hotel necessities like soap and hand towels (we only received two towels). When we checked in, our drain in the sink was clogged with what i believe was the vomit from the last hotel guest, however the... More

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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
9 March 2012

Thank you Mr.Toronto for your review. I would like to apologize for the inconveinences you experienced during your stay with us at Ratana Apart-Hotel. After reading your comments, I did address the cleaning issues with our staff and also wan to let you know that I have addressed about guests requests, providing information to guests with my staff. We will... More

Turku, Finland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

+Great location +Great value for money +Gym -Gym (one multimachine with broken cables) -Restaurant (weird russian menu - MUST BE THE WORST INTERNET CONNECTION IN HOLE CHALONG FOR CUSTOMERS

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UK, London
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 8 November 2011 via mobile
1
person found this review helpful

The 3 of us occupied a two bedroom suite. One room with double bed and other with a single bed although we did wonder why a double bed wasn't put in it's place as there was more than enough space to accommodate one! Open plan living room with kitchen fine and roomy enough.. Nice big shower with great water pressure.... More

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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 17 August 2011
1
person found this review helpful

My family and I stayed here for 3 days. We thought it would be closer to Rawai beach, but it is at least a 5 min drive from Rawai. But the accomodation was nice and modern. We had he two bed room apartment which had 3 airconditioners and 3 flat screen TV's, which the kids happy about. There was a... More

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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
22 August 2011

Dear Guest, Thank you very much for staying at Ratana Apart-Hotel and for sharing your kind review regarding the accommodation. Glad to hear that your kids were happy about the facilities in the room. We hope to see you soon when your travels bring you back to Phuket. More

A Hotels.com Traveller
4 of 5 stars Reviewed 4 April 2012
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A Hotels.com Traveller
5 of 5 stars Reviewed 28 February 2012
1
person found this review helpful
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Kanjanong K, Manager at RaTaNa Apart Hotel, responded to this review
10 March 2012

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A Hotels.com Traveller
5 of 5 stars Reviewed 27 January 2012
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Additional Information about RaTaNa Apart Hotel

97/3 Wiset Road Rawai Phuket | Rawai Beach, Rawai, Phuket 83130 , Thailand
Price range (per night):* INR1,512 - 3,977

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