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All 22 Rawai hotels »

Serenity Resort & Residences Phuket

5.0 of 5
14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand
Hotel amenities
Ranked #1 of 22 hotels in Rawai
4.5 of 5 stars 235 Reviews
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235 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Sea view(9)
  • Bedroom suite(8)
  • Pool area(6)
  • Breakfast buffet(6)
  • Front desk staff(5)
  • More expensive(5)
  • Would highly recommend(4)
  • Thai food(4)
  • Taxi stand(4)
Traveller rating
    150
    60
    13
    9
    3
Only show reviews for Family (43) | Couples (105) | Business (1)
Date Rating
kevin e
phuket
2 reviews
5 of 5 stars Reviewed 15 February 2012 NEW

This is a great hotel you need a suite room which will then be the biggest room you have stayed in the resturant serves some of the best food in phuket,try the massaman curry and the penne arebiatia you will not be dissapointed More

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roncasual
North Vancouver, Canada
Senior Reviewer
6 reviews
11 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

We stayed at Serenity for 5 nights at the beginning of our trip to Thailand. We were initially given a room with no balcony that was a little small. We requested a change and were given a bigger room closer to the pool and restaurant - very much appreciated. The hotel is well maintained, beds are comfortable, A/C works well.... More

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RossandAlisa
1 review
1 helpful vote
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Thank you Serenity! We had such a lovely time staying at you hotel, very nice to get up and sitting in a breakfast area and enjoying the lovely view infront of the restaurant!! Priceless!! We stayed in Garden view suit and it was just nice and perfect size for us! Staffs are very friendly and helpful. Slightly hard to get... More

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Myholidays1
London
Senior Contributor
22 reviews
36 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We originally booked in to a nearby hotel which was not up to our usual standard, so moved to Serenity. As soon as we arrived, the hotel staff made us feel very welcome (especially Cal). We paid a bit extra to stay in a one bedroom suite which was huge, very clean and luxurious with a large outside terrace with... More

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Ajstah
Washington DC, District of Columbia
Contributor
17 reviews
8 helpful votes
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Phuket is a really nice island and Rawai beach is no exception. The resort is right on a nice part of the beach with a big pool and plenty of room to spread out and find a nice place to relax. They even have some roof top area above the restaurant with pool chairs. The rooms are pretty big and... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you very much for taking the time to write such a nice review about our resort. Our apologies for the issue with the shower drain which took a bit longer than normal to be fixed. As you point out correctly, there are issues with the taxi syndicates around Phuket. The authorities have been made aware by various organizations and... More

MRGLondon
Singapore, Singapore
Contributor
20 reviews
13 helpful votes
5 of 5 stars Reviewed 1 February 2012

We spent 5 days on one of the penthouse suites, the room was huge with a fantastic roof terrace facing the sea. When we checked in we were a bit apprehensive as the reception area isn't great, but luckily the resort was beautiful Service can be patchy as the staff don't really speak much english and seem to be extremely... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you very much for your nice review. We are aware of the English language challenges that our staff are facing and have implemented an English training program in order to improve this. I will certainly discuss the issue with your luggage with our front office team in order to avoid such mishaps in the future. We do promote a... More

Dukes24-7
Leicester, United Kingdom
Contributor
14 reviews
9 helpful votes
4 of 5 stars Reviewed 29 January 2012

On arrival we were greeted with welcome drinks, and cool refreshing towels, nice after such a long flight. Pool area and sunbathing area fantastic, great views, funky seats, and double beds on 2nd tier, was great to chill and relax in the sun all day long. hotel is right on the ocean which is nice, however not much of a... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you very much for taking the time to write a review about our resort and we are pleased to hear that overall you enjoyed your time at Serenity. I will certainly bring up your comments regarding the temperature of the food with our Chef in order to rectify this immediately. We also would like to clarify that a bottle... More

skywords
Delhi
Top Contributor
54 reviews
21 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I love being pleasantly surprised by a property and the Serenity Resort did just that. Had the loveliest three nights in all my travels to Thailand here. Like the name it was simply serene. Spacious rooms. located on the waterfront. great breakfast with fabulous juices. Very, very helpful staff. One even let me borrow his moped before I rented a... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you very much for your nice review and we certainly would love to have the opportunity to welcome you back one day! As for the spa, we are aware of the space limitations at our Senses Spa and are now also offering rooftop massages with a sea view in order to give our guests the little 'extra' that a... More

robert p
Las Vegas, Nevada
Reviewer
3 reviews
5 of 5 stars Reviewed 27 January 2012

We spend a couple of days in Phuket. When we got there, they immediately upgraded us to a rooftop suite. The room was huge. The best part was the view from our private rooftop area. Stunning and secluded. The customer service was also excellent. Overall, I would definitely stay there again. More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you very much for your nice review, which i will certainly share with all our team members! Sincerely, Urs-General Manager More

katie_hope
Melbourne, Australia
2 reviews
1 helpful vote
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

My partner and I stayed here on our first trip to Thailand and it was beautiful. Everything about the place was perfect apart from the fact that it was very secluded if you after the nightlife that Thailand is so famous for. Overall our experience he was amazing, great staff, neat and tidy rooms, delicious food and drinks, especially the... More

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UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review
3 February 2012

Thank you so much for taking the time to write such a nice review about our resort. We certainly are glad to hear that you had a good time and look forward to welcoming you back. Sincerely, Urs-General Manager More

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Serenity Resort & Residences Phuket Also Known As

  • Outrigger Serenity Terraces Hotel
Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand

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Serenity Resort & Residences Phuket
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