I did'nt know how to take the reception staff, rooms basic but clean, location was perfect im booked in again for august, no complaints from me id recomend them for others good value for money breakfast was great pools good spa aswell

Stayed at Patong Resort in March 2011 with friends. Staff are very good and are able to help you and the security are also very kind. Rooms are good, not quiet as good as an Australian Resort but still very good for Thailand. Rooms are always kept clean and given free bottled water. Balcony overlooked Patong and was awesome to... More

My fiancé and myself stayed here for 2 weeks in march 2012, I wasn't happy with the location of the room they booked for us so they took us around to 4 other rooms until we (me) liked. They were very helpful on check in and nothing was too hard for them. There was a little language barrier but that... More

We had a bad experienced especially the staff in this resort which not sincere enough which claim that we have taken their minibar items and directly charge to our room during check out without any information, where by we mention we DID NOT take anything from the fridge. They insist we take, and say there is prove that we taken....we... More

I stayed here with a mate. Was recomended by a work collegue. Easily booked online and correspondance was easy by email. They provided a free shuttle bus from the airport just for the two of us. Its about 30 min to Patong from Phuket airport so a free bus saved us abit of money. Very impressive interior; marble, chandeliers and... More

Rude staff (prefer Bararamee spring & Spa), the hotel is well located and comfortable although a little noisy. The service is poor and when we booked 14 days we received a message in the room after a week we had to leave four days before s because they had made a mistake on the reservation and that the hotel was... More

A great location and the recent renovations are a much needed improvement. Having been back 7 years running I guess seeing the same staff each year would suggest this is a good place to work as well as a good place to stay. Everyone is friendly and wants to help but you have to remember where you are and take... More

My wife and I stayed one night real good handy location and the room was clean and well appointed. Pool is also good with shade and clean. This place is satisfactory and fills lots of needs but only negative points is it is a large resort so you are treated accordingly, breakfast included appeared standard but had no real flavour.... More

Superior room was a nightmare and hard to access they are away from main hotel .Deluxe room was Ok but what ruined this stay was the restaurant manager and her staff were rude and said they didn't care what I wrote on Tripadvisor when I made a complaint about the service from one of the staff . This is the... More