as a 5 star hotel, we expect more, we would expect an equally service and accommodation of the nextdoor sofitel. the room is large but quite old, bed is hard, blanket should be better. but location is great. beach is ok, atmosphere is ok. service is ok, hilton standard. but other 5 star hotels do better.
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We stayed in this hotel for four nights in January. It is located right in the town centre and there are many good bars and restaurants within easy walking distance. We had a reservation for a club room and were checked in in the club lounge itself. As Hilton gold members we were delighted to be upgraded to lovely suite...
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Stayed at here for seven days just after New Year. We arrived at 1pm and were told that the only room available at that moment was on the 3rd floor. We asked whether it had a sea view and were told yes, "all rooms have the same view". On seeing the room, the balcony overlooked the Sofitel Centara Villas and...
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Dear Valued Guest,
Thank you for writing this review - greatly appreciated.
Firstly, I am glad to read that you overall had an enjoyable stay with us despite a few negative experiences/memories.
As the beach is a public beach we do have little control over the management but we do make an effort to present our guests with a clean...
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The hotel is old and in desperate need of renovation. It looks and feels boring and totally lacking in atmospere.Rooms are good size but the bedding is worse I ever had. Pillows are rock hard.
Swimming pool is cold, beach is dirty, very narrow and not attractive. So if you are a beach lover go to Phuket or Ko samui....
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Dear Valued Guest,
Thank you very much for taking your time to write this constructive feedback.
Whilst I am very glad to hear that you had a memorable New Year Eve celebration around our pool, I am very sorry to read that your overall stay was disappointing.
Being a 11 year old property I would personally say that the hotel...
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This hotel is in a good location for the local shops and restaurants. As some have stated before, I don't think the staff are lazy but poorly trained - don't expect to be offered a drink if you sit by the pool, or in the lounge area. At breakfast you will be offered tea or coffee but not a fresh...
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Dear Valued Guest,
Thank you for your constructive feedback.
I am very concerned to read about your overall experience during your stay and I am frankly surprised to hear about our lack of service attentiveness as we are usually praised for our "software", our team members. Rest assured that I will personally address this matter with the respective heads of...
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I spent in this hotel my Christmas holidays with my husband.
Hotel is the only one what I liked. After my second walk by resort I decided for stay just in hotel. Outside the hotel is very very bad smell - everywhere, mess, very young prostitutes on each your step. I had no courage to taste food on the street....
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Dear Valued Guest,
Thank you very much for taking your time to write your review on our hotel.
I am glad to hear that you did enjoy the hotel and its services but regret to hear that you did not enjoy Hua Hin as a town and its public beach. Unfortunately, the public beach and Hua Hin are not within...
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This hotel is located right on the beach in the centre of Hua Hin and is extremely convenient to just about everything. The rooms are lovely and all have great views of the sea. In the evening you can just walk out of the hotel over to the night market and enjoy browsing the stalls and perhaps get a bite...
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Dear Valued Guest,
Thank you very much for taking you time to write this review.
I am glad to read that you truly enjoyed your stay again being our repeat customer.
The pool temperature is controlled by the outside ambient temperature.
The entire team is looking forward welcoming you back again in the near future.
Yours Sincerely,
Boris Blobel
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We arrived to Hilton Hua Hin at NYE and were first dissapointed that we didn't received an upgrade as Hhonors gold but understood that it was a very busy period. As this was our anniversery trip I was very surprised that the hotel shortly after check in delivered a chocolate cake to our room. A very nice touch!
2 days...
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Dear Valued Guest,
Thank you very much for taking your time to write this review.
I am very pleased to hear that you overall enjoyed your anniversary stay with us and are planning to return in the future.
Our Club floor team members will be happy to hear your positive comments about their details to service and please rest assured...
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We spent a very pleasant 8 days at this hotel over New Year & also my Birthday. The place was spotlessly clean and the staff all genuinely pleasant and cheerful. The New Year celebration around the pool was a masterpiece of logistics, brilliantly executed and the food was scrumptious. I even got a birthday card and cake from the staff,...
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Dear Valued Guest,
Thank you very much for your constructive feedback.
Firstly, I am happy to hear that you had a pleasant 8 nights stay with us, appreciated the cleanliness of the property and enjoyed the New Year's eve celebration around our pool - an innovative and entertaining party that has already built up a great reputation in Hua Hin....
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Stayed here and was the best for our time in this little town. Pool area was great,views from above is incredible.A place where you can be lost in your thoughts,great staffs and relaxing atmosphere.
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Dear Valued Guest,
Thank you very much for taking your precious time to write this review.
I am glad to hear that you truly enjoyed a relaxing stay with us and especially the services of our dedicated team members.
The entire team of Hilton Hua Hin Resort & Spa is very much looking forward welcoming you back in the near...
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