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All 50 Albany hotels »

Extended Stay America Albany - Capital

2.0 of 5
Hotel amenities
1395 Washington Ave, Albany, NY 12206
Ranked #37 of 50 hotels in Albany
2.5 of 5 stars 19 Reviews
Extended Stay America Albany - Capital
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19 reviews from our community

    Trip type
Traveller rating
    1
    1
    0
    5
    12
Date Rating
Albany, New York
1 review
1 of 5 stars Reviewed 1 May 2012

My room smelled horrible, a mixture of stinky feet and heavy perfumed air freshiner. Also, there were large red stains on the carpet and cigarette burns on the 1980's-something comforter. The walls were paper thin. I could hear the grumblings of voices from the room next to mine. Over all, it's dingy, dirty and stinky. Had a terrible sleep as... More

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Property Manager, Manager at Extended Stay America Albany - Capital, responded to this review
23 May 2012

I recently received a copy of your review, and wanted to take a moment to apologize. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More

Dunedin, Florida
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 30 April 2012 via mobile

Disgraceful property. I saw three rooms each smelled bad and were visibly dirty. I asked for my money back and didn't stay there.

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Property Manager, Manager at Extended Stay America Albany - Capital, responded to this review
23 May 2012

Thank you for taking the time to write a review. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are... More

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Albany, New York
1 review
5 of 5 stars Reviewed 18 April 2012

This was the first time I stayed at this hotel, The hotel's location was great since I needed to get on I-90 everyday for work.( I-90 is literally a minute after the hotel) The room was clean and comfortable. The staff was very friendly and helpful.

Was this review helpful? Yes
Property Manager, Manager at Extended Stay America Albany - Capital, responded to this review
30 April 2012

It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Albany - Capital. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the... More

Albany, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 December 2011

I wish I had an option for 0 stars. We were in a pinch and going to be in Albany for the night but needed a place that took pets. I have a 13 year old dog and don't like to board him at his age. I went on a website that looked for pet friendly hotels and this was... More

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Washington State
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 17 July 2011

Imagine our shock at finding out there was no ice machine in the entire hotel!!!! Yes, there was an ice cube tray in the fridge, but it fell far short of our needs for refilling the cooler. The place was really run down, and I felt bad for the girl at the front desk b/c it was so flippin HOT... More

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Buffalo, New York
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 25 October 2010

Room was acceptably clean-barely. Sheets had an old stain, one which was probably set in and, hopefully, not the result of being used and unwashed. Linens are cheap, cheap, cheap. The cloth recliner was absolutely disgustingly stained. To combat smell, the room had a plug in air freshener which saturated the air with a nauseating scent-one which you could taste.... More

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Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 May 2010

I stayed at this property for three weeks in May 2010. Overall my experience was adequate. A number of reviewers on here have complained about the cleanliness and amenities offered. While I agree these are substandard, one has to realize the quality is reflected in the price paid. For what I paid, I would say the motel was adequate. I... More

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Colorado
1 review
1 of 5 stars Reviewed 18 September 2008

Well, If you want a cheap nasty old room, this will do. It was by far the absolute sorst hotel I ever paid money for. Putting aside the rank moldy rotten fish smell, the rooms were just unkept. The rooms are cleaned once a week by the staff, however if you would like, for an extra $10 per request you... More

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MIAMI, FL
1 review
1 of 5 stars Reviewed 24 June 2008

One of the most horrendous places that I ever been Internet slow almost comparable to "Dial-Up" when it was working, Fire Alarms in a wekly basis at 4:00 am "Technical Problems" with the Fire Panel that never got resolved in the Six week period that I stayed there. Whatelse room service once a week and when they come is like... More

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Monongahela, Pennsylvania
2 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 19 April 2008

I stayed at this location for about 2.5 yrs while working on contract in Albany. I am a business prefessional and needed a place that I was able to have temporary accommodations, emmenities of an apartment with out a years lease since I was on a temporary assignment. No one in the area would do short leases for business people.... More

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Manager-PWY, Manager - ALB at Extended Stay America Albany - Capital, responded to this review
24 March 2009

"I recently received a copy of your review of the Extended Stay America Albany - Capital. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing guests with the amenities and service they require for... More

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Additional Information about Extended Stay America Albany - Capital

  • Extended Stay America Albany
  • Extended Stayamerica Albany Capital
  • Extended Stay Albany
Address: 1395 Washington Ave, Albany, NY 12206
Price range (per night):* INR5,350 - 6,130

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Extended Stay America Albany - Capital
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