I prepaid through Expedia, and made this clear at time of check-in. However, the hotel still charged me a nights stay on check-out, and have not replied to my (or Expedia's) repeated requests for a refund. Other than that issue, the room was fine and so was the breakfast. more

Springhill Suites rooms, though modern, have eccentric aspects not to our preference. For example, there is no furniture with drawers Though billed as one bedroom suites, there's really just a partial wall seperating the bed from the rest of the room. Our unit had a stand up shower unit with no tub. This room had a sink and spacious counter.... more

Stayed at this hotel on a Friday night. Quiet neighborhood (commercial/residential). Hotel looks brand new (few years old), rooms are very modern and have a lot of nice touches (good lighting, flat screen TV, comfortable beds, roomy desk and sitting area, kitchenette (frig, microwave, sink). Good free breakfast. Pool is small but clean. No jacuzzi (my kids were bummed out... more

I have stayed here for business on a few occasions. There is nothing outstanding or sensational about this hotel. It's a basic hotel and it does meet all of my travel needs. The staff is friendly, and the rooms are clean. My only real disappointment is that sometimes the soda in the vending machines and the lobby are outdated. Otherwise,... more

Unfortunately, when we arrived for our guaranteed one night stay, the hotel had had a fire earlier in the day and was prevented from providing accomodations by the fire marshall. I am writing this review to applaud the outstanding efforts by the front desk staff to locate similar accomodations for our group in a nearby hotel. Customer service was a... more

Stayed here for two nights and commuted to the Hall of Fame Inductions in Cooperstown. The hotel not quite 2 years old and it still seems to have that "new hotel smell." The rooms are standard Springhill Suites and well kept. There is a small pool and gym as well as a laundry. It's right off the freeway so there... more

These three words sum up what I look for in a hotel, and the Springhill Suites provided all three. I've always had trouble finding something in Colonie that was convenient to my business without feeling like I'm in the middle of Central Ave. The access in and out of the hotel was easy, and the hotel is conveniently located near... more

When I checked in, the girl at the desk was snapping her gum and applying lipstick and seemed annoyed by my presence. I am a marriott rewards Platinum member and I have never seen a more un-professional staff. The manager, a red-haired lady came out from the back on her cell phone. I asked how long she worked for Marriott... more

We stayed in this hotel for two nights on our first trip to Albany for my brother's wedding. The hotel staff were friendly and extremely helpful and made the children feel especially welcome. The hotel is in a good location close to Colonie Centre and with local takeaways close by. All rooms were modern and nicely furnished with partitioned living... more