The carpets are full of stains (spots everywhere) filthy, smells mold . Thanks god I have my slatkin spray with me to spray every where. It was a big disappointment this hotel. I suggest they should rip off their filthy carpet,( tiles and wood only) change their hideous headboard, check their wallpapers that starts to peel off by the desk...
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Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!
Thank you for taking the time to convey your comments and unfortunately your complaint about your room facilities.
We appreciate your concern, interest and the time taken to bring these matters to our attention.
Regarding the room cleaning, we have instructed our Executive Housekeeper to rectify the problem immediately.
Rest assured...
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I travel monthly around the world, and have rarely felt the need to post a review on TA.
This hotel attracted my secretary from the competitive price on offer, about 50% less than the Marriott where I usually stay in Medan.
The discounted price demonstrated to me the appaling service of this hotel, plus the high prices (such as $15...
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Dear Valued Guest,
Warmest Greetings from Swiss-Belhotel Medan!
Thank you for bringing to our attention the problem you have encountered during your visit in our hotel.
It is with sincere regret that we note your dissatisfaction with our service and facilities.
Kindly rest assured that additional training will be given to our staff to avoid this kind of incident in...
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Excellent quality, value, location. Modern, well equipped and furnished, excellent cable selections. Adjacent to large shopping mall. Pleasant, friendly staff. Opposite taxi stand for instant transportation. Breakfast buffet sumptuous and excellent choices. Would definitely stay here again
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Dear Mr. Jason
Warmest Greetings from Grand Swiss-Belhotel Medan!
Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.
We thank you for...
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Excellent location,above an upscale but affordable mall,walking distance to offices,mall,a well known street for gifts of cakes,sweets etc,and of course an excellent stay! Definitely a priority to choose everytime
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Dear Mr. Jhsan
Warmest Greetings from Grand Swiss-Belhotel Medan!
Thank you for taking the time to share your comments with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again....
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Less than 30 mins from current airport(new to be opened 2013 airport maybe 1.5hours away).Next to a small high class mall with many eateries including top end seafood Duck king,cofeeshops&one supermarket,also in same podium are 2 apt blocks.
room is mid size&nice-plush comfortable beds,pool small,breakfast wide spread in 1st flr big restaurent but low quality,Price/value just about right at USD71++/nite...
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Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!
We would like to thank you for taking the time to send us your feedback following your recent visit at Grand Swiss-Belhotel Medan.
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
We regret that...
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We have just returned from staying at this hotel twice (total of 4 nights) on a trip to Sumatra.
Medan is an absolute toilet, but this little oasis full of friendly staff and great food made
us want to go back! We upgraded to a Grande Deluxe room which I would highly recommend for the value and space it gives...
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Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!
We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan.
We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed all the facilities in the hotel. Your comments on the service provided...
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The hotel it self is ok, rooms are clean and the restaurant staff are fantastic.
However, the staff and managers in the reception are below average - I would even rate them as terrible. We experienced several problems, and the staff couldn't care less. The fact that they are in the service business must have slipped their mind. They even...
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My husband and I have stayed here twice and both times it was great. The staff are extremely helpful. The concierge actually walked us to the mall and helped us buy a phone. We booked a driver to take us to our next destination(6 hours away) and return for us 5 days later to stay at the hotel. The drivers...
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Dear Ms. Anita,
Warmest Greetings from Grand Swiss-Belhotel Medan!
Thank you for choosing our hotel as your accommodation choice during your recent visit to Medan, and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and appreciated the friendliness and assistance of our staff. It is always encouraging for us...
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I've been to this place a lot of times. It used to be a really nice, excellent hotel. I've found out through my last visit and my father's account (of his stay there) that the hotel is kid of deteriorating. The water didn't come through well the shower head in my bathroom (junior suite). It kind of went to the...
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Dear Valued Guest,
Warmest Greetings from Grand Swiss Belhotel Medan!
We would like to thank you for your kind loyalty towards Grand Swiss Belhotel Medan, and for sharing your constructive comments.
We are most concerned with the satisfaction of our guests and your feedback on the bathroom shower and hot water is of great value to us. It allows us...
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The hotel and room were pretty good but there were some housekeeping problems. The worst was that the toilet paper ran out soon after we arrived, there was no spare and it took over an hour to get another roll. A five star hotel really should provide a spare roll. There were also only one bathrobe and no shoe cleaner...
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Dear Sir,
Warmest Greetings from Grand Swiss Belhotel Medan!
Thank you for choosing Grand Swiss Belhotel Medan as your preferred accommodation during your recent visit to Medan, and we sincerely appreciate you taking the time to share your comments with us.
The experience you describe causes us deep concern. We would like to offer our sincere apologies for any anxiety...
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