Very Good Service. Efficient and friendly. Stayed at the Villa on the Rocks. Honestly, i'd been rather worried reading some of the reviews about cleanliness and insect infestations. So much so that i'd even emailed the resort with my concerns and they assured me that my room would be worry-free. Upon arrival, transfer was smooth and the villa was very... More

The thing you need to realize before you stay at the Banyan Tree (any Banyan Tree) is that it is going to cost a lot of money. I would say that if staying at the Banyan Tree means you can't afford another few nights somewhere else as part of your holiday, don't stay here. It cost us $1000 a night... More

1) Check-in went smoothly (although it was a little bit slow) and the complimentary drinks to welcome us was lovely. 2) Since we e-mailed the villa before arriving there to ensure that we get good services/rooms etc, so we infact did get a very lovely room. Aside from the hot water not working but the service men came quickly to... More

The service staff was excellent, and the ambience really relaxes the mind. The only inconvenience is getting out of the resort, but I guess this applies for every resort in Bintan island. More

The wonderful stuff: Every single service staff we met greets us with friendliness. They are helpful and thoughtful, and ever alert to one's needs. Ambiance is fantastic! Even the car that picked us from the ferry terminal has relaxing spa music playing in the background. The villa is stocked with useful supplies which one might need daily. Staff brings you... More

Some parts are a little tired now but over all a good place. Although I do think it is more expensive than it should be. Service is great. More

Banyan Tree Bintan is a beautiful hideaway on Bintan Island, approx. one hour boat ride away from Singapore. This luxury resort is set amongst beautiful tropical vegetation and is very quiet. The personal collection from the boat including priority passport processing and the pickup ensured that our holiday started the moment we were collected. Service was amazing: very personal and... More

Me and my wife stayed at this resort over a weekend in Dec 2011. Excellent location and top notch service standards. However, we were disappointed with the general condition of the room. Everything including furniture, bathrooms and even linen could do with an upgrade. Considering the premium that Banyan Tree charges, the current condition is not acceptable. Positives.. The resort... More

Our family with 3 kids stayed at Banyan Tree for a 3 nights and we loved the place. The sanctuary pool vila 307 is amazing with an astonishingn view. The breakfast buffer was delicious with plenty of choices. Since we had wonderful vila, we enjoyed in vila dining very much. Our kids loved the beach the most. The staff we... More