- Spacious rooms & Lobby - Too many mosquito in the room - Stained curtains in room (most probably from the mosquito) - Good varieties on breakfast - Some broken lamps on corridors Overall comments: needs to do some "upgrade", rooms look worn out More

Location is good : in the heart of the city. Love the breakfast especially the local food. Sadly no free wifi. But always coming back here for business trip. More

For my wedding, I received a gift voucher for 2 nights stay at the Executive Club Suite. I've been to Hotel Bumi for numerous times before, but only for attending events. I was surprised by the Executive Club Suite since it was very spacious, with a large living room, a dining room, and a bedroom. The room itself was not... More

Good hotel, but minimized services since its not Hyatt anymore. You notice this. Wifi on room not available. Staff for breakfast delivers poor service. Room was clean. Overall okay More

Formerly Grand Hyatt Hotel. First and foremost, I would like to stress that Grand Hyatt started this hotel about 17 or 18 years ago. That is a very long time, and the room has definitely aged. Very badly lit room with weird Balinese statues in the room (?????) -_-" Even the walkway is dark and spooky. Breakfast is ok though,... More

I would like to make a hard complaint letter to Hotel Bumi Surabaya Management. At September 3rd, 2011, my spouse and me, was check in at Hotel Bumi Surabaya via Travel Agent, and at the day after ( September 4th, 2011) when i went to car park, I was shocked by so many scratches at my car ( around the... More

Its been spectacullar if stay in bumi surabaya. While its not in hyatt management, but the hotel still giving the touch of luxury to their guest. While im stay in bumi theres pasar malam in majapahit garden. The food taste is like home, with great value of money. More

Overall nice hotel. They should replace the TVs into flat screens. Also free internet wifi would be nice for the price I'm paying. Once they've done that I will rush to stay there again for sure. More

the hotel is nice,but they have an internal problem.our money and jewelery was stolen from the safe,which was locked.this happend there many time,according to the police.But the manager said to me this was the 1st time,and was not really helping us.They could open our door and safe without breaking it,so they have a key. Nice hotel,but bring your value things... More