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The Grand Palace Hotel Malang, Malang

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The Grand Palace Hotel Malang

Jl. Ade Irma Suryani 23, Malang 65117, Indonesia
Hotel amenities
The Grand Palace Hotel Malang
32 traveller photos
Ranked #20 of 35 hotels in Malang
2.5 of 5 stars 9 Reviews
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9 reviews from our community

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usa
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Awesome Staff”
3 of 5 stars Reviewed 21 April 2013

A few weeks after my first review, one of the hotel staff contacted me to apologize and offer a complimentary hotel room. It was very nice of them and I did not expect that , and I appreciated that :) In the hotel, the manager welcomed us during our breakfast and he kindly apologized again in person. He was such... More

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Surabaya, Jawa Timur, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Bathroom is Stink!”
2 of 5 stars Reviewed 4 January 2013

This hotel is very poor... I stayed for 3 nights and won't come back again in the future. Room was small and bathroom was soo stink and small. Me and my partner was very disappointed as we didn't expect that bad. Hot shower has no button to press more. Breakfast also was very standard, not many variety. Room Service took... More

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usa
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Terrible, just terrible”
1 of 5 stars Reviewed 22 July 2012

Stayed there for 1 night for 2 rooms after viewing their rooms on their website. Let me describe it in a simple way: Pos: 1. the garden 2. Friendly staff Neg: 1. As soon as we entered the rooms, the smell was so strong. At first we could not tell what it was. But then the smell in the 2nd... More

Was this review helpful? Yes 2
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review
11 August 2012

Dear Guest, Thank you very much for having spent some time with us at Grand Palace Hotel Malang. We also thank you for your inputs mentioned above,We do apologies and we have taken care of them immediately to make sure that everything goes to perfection. We have identified the smell was from the wash basin have fixed them immediately. About... More

Washington DC
2 reviews
3 helpful votes 3 helpful votes
“Grand Appearances, incompetent staff”
3 of 5 stars Reviewed 27 June 2012

The lobby, the garden and the rooms have a grand faux classical appearance; the breakfast was good, the internet connection was excellent. It is in a central location, very close to what is known as kampung Arab 'Arab village,' and there are some interesting restaurants nearby. Easy walk to the alun-alun. The staff is amazingly clueless and poorly trained. I... More

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BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review
11 August 2012

Dear Jokely, Thank you for your feed back regarding our hotel, I am certainly disappointed that you missed your train. On behalf of the Management I do apologize for this miss arranged, I will be sure to raise your experience with our entire service team as a training exercise. Very pleased that you were enjoyed our hotel breakfast, internet connection... More

Malang, Indonesia
1 review
3 helpful votes 3 helpful votes
“Bad service, false information to rob cusrtomers”
1 of 5 stars Reviewed 29 June 2010

incompetent stafs...offered more to rob customer while asked room still available, information on car rental given 70% higher than the actual price...

Was this review helpful? Yes 3
Stuttgart Germany
1 review
“what a inkompentend Manager”
1 of 5 stars Reviewed 15 April 2010

well i was looking for a Room they had Rooms but only offered Presidente suite well The room is not half as good as my home so i wonder what President is taking it.. but thats not the question on the Day they they wanted to offer me the room because they was maybe fully booked well had this in... More

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BusDev M, Owner at The Grand Palace Hotel Malang, responded to this review
10 August 2012

Dear Buggerking, Thank you for taking the time to provide your feed back. I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel management for your stay, and for taking long time to response your feedback, since we have just assigned some one to take... More

Milan, Italy
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Great hotel, value for money and centrally located”
5 of 5 stars Reviewed 12 January 2010

We did spend two nights at Grand Palace malang and are fully satisfied. The location is central, a few steps from Malang's Alun Alun and the main malls. If tired to walk, a beciak will bring you anywehere central for a few thousands rupee. The hotel looks like a wonderful colonial house, with old paintings, gorgeous furnitures and marbles in... More

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melbourne
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Excellent breakfast, dinner, staff and service.”
4 of 5 stars Reviewed 8 January 2010

Stay in the middle of Malang for convenience to market and shops. The staff at this hotel provide the highest standards of any Indonesian hotel. I am still processing the images from my trip so I will upload to my page later: www.barryacott.com/library.html

Was this review helpful? Yes 1
BusDev M, Manager at The Grand Palace Hotel Malang, responded to this review
10 August 2012

Dear Bazil10, Thank you for staying with us, We all trying to keep the staff provide high standard as the guest expectation, and hope to welcome you again… I do hope that your trip to Malang was most enjoyable More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Verrassende grandeur hotel in drukke stad”
3 of 5 stars Reviewed 27 December 2012 via mobile
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Additional Information about The Grand Palace Hotel Malang

Address: Jl. Ade Irma Suryani 23, Malang 65117, Indonesia
Region: Indonesia > Java > East Java > Malang
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Restaurant Room Service
Hotel Style:
Ranked #20 of 35 hotels in Malang
Price range (per night): INR2,571 - 3,118
Official Description (provided by the hotel):
An Executive classic hotel combined with eastern and western atmosphere style it is located in the heart of Malang Town, East java IndonesiaConsist of 57 rooms, superior, deluxe, Executive and Presidental Suite, with LCD TC and Free WIFI.Fully equipped with 3 meeting rooms and The Traditional Spa. ... more   less 
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The Grand Palace Hotel Malang
Jl. Ade Irma Suryani 23
Malang 65117
Indonesia
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